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Contact Center & Omnichannel
AWS Adds an Analytics Data Lake to Amazon Connect, Provides a Single Source for All Contact Center Data
CRM & Customer Data Management
Salesforce Discusses Its M&A Framework Following the Informatica Fallout
Workforce Engagement Management
NICE Expands Its True to Interval (TTI) Analytics Solution, Converges Contact Center WFM
Talkdesk and Cognizant Team Up on Industry-Specific Contact Center AI
The Expanded Avaya-RingCentral Partnership: A Closer Look
Customer Analytics & Intelligence
Redcentric Named First UK Provider of Akixi’s CX Analytics for Microsoft Teams
Vodafone Boosts Its NPS by 20% After Augmenting Its Virtual Agent with GenAI
Salesforce Boosts Service Cloud Digital Engagement with Data-Harnessing Capabilities
Afiniti Unveils New AI-Powered Avaya Integration
Big CX News from AWS, Zoom, Salesforce & SugarCRM
Customer Engagement Platforms
Hugo Boss Launches Customer Loyalty Program in Bid to Enhance Engagement – But Is It a Token Gesture?
Salesforce Unveils Fresh Commerce Cloud and Einstein Copilot Capabilities
IBM and Adobe Combine to Help Businesses Maximize Their GenAI Offerings
CX Outsourcing: The Trends, Benefits, & Providers
Cognigy Launches AI Agents for Sales and Marketing – Promises to “Revolutionize Customer Engagement”
Salesforce and IBM Strengthen Partnership, Target AI and Data Improvements
