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Qualtrics Makes It “Easier Than Ever” to Personalize Customer Experiences
Contact Center & Omnichannel
Five9 Signs Its “Largest Deal Ever”, AI Bookings Rise By 15x
Big CX News from Salesforce, Zendesk, Pegasystems & Verint
CRM & Customer Data Management
Salesforce Crowned King of CRM for the 11th Year Running
Workforce Engagement Management
Zendesk Enters the Workforce Engagement Market with a Deep Offering
Verint Secures Eight-Figure Contract with Major Retailer
AI Will Make Call Centers Obsolete, Predicts Tata Consultancy Services Head
Twilio Co-Founder Acquires The Onion
Alvaria Builds a Workforce Engagement Management Innovation Lab
Pegasystems Resolves Shareholder Suit for $35MN, Shares Update on $2BN Appian Case
The Salesforce Einstein Copilot Is Now Generally Available
Big CX News from Salesforce, HubSpot, SAP, & Medallia
Customer Analytics & Intelligence
Salesforce Launches Zero Copy Partner Network to Improve Tech Integrations
Medallia Confirms CEO Joe Tyrrell Has Stepped Down
Salesforce: Contact Center Agents Spend Just 39% of Their Time Servicing Customers
Oracle Brings More AI Capabilities to Service & Sales Teams
