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Contact Center & Omnichannel
The Latest BIG News from Zoom, Verint, Salesforce, & AWS
Zoom Partners with PCI Pal
Workforce Engagement Management
Verint to Introduce 50 Specialized Bots for Contact Centers
Cognigy Introduces AI Copilot to Assist Contact Center Agents
Alorica Leverages Genesys AI to Map and Solve Customer Pain Points
We’re Ready for the Call & Contact Centre Expo 2023. Are You?
CRM & Customer Data Management
Salesforce Wants to Poach Disgruntled OpenAI Employees
Zoom Reaches 700 CCaaS Customers, Virtual Agent Growth Soars
Be My Eyes Deploys ‘First’ GPT-Powered Image Support for Customer Service
Amazon Connect Telephony Prices Continue to Drop Across Europe
The Latest BIG News from Microsoft, Cisco, NICE, & Salesforce
NICE CEO on Enterprise CCaaS: We Are the Clear Leader
Customer Analytics & Intelligence
Salesforce Launches Analytics App ‘Service Intelligence’
Five9 Launches CCaaS Solution for Higher Student Engagement
Content Guru’s ‘brain’ Portfolio Gets a GenAI Implant
After a Year of Decline, Webex Returns to Growth
