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Contact Center & Omnichannel
Genesys Hops on the Generative AI Bandwagon, Offers 30-Day Trial of Its New Solution
Big CX News from 8×8, RingCentral, Salesforce, & Twilio
Uncategorized
Qualtrics Launches a Journey Optimizer Tool to Take Root Cause Analysis Further
CX TV
The Latest on Zoom’s AI Assistant, Twilio’s Losses, & a Possible RingCentral-8×8 Merger
Customer Analytics & Intelligence
Activist Investor Pushes for Change at Twilio Amid Big Losses
CRM & Customer Data Management
Salesforce Reports Slowest Revenue Growth In 13 Years
8×8 Names Samuel C. Wilson as Full-Time CEO
New Investments Refuel Rumors of a RingCentral and 8×8 Merger
Big CX News from Zoom, Sprinklr, AWS, & Qualtrics
Amazon Connect Now Uncovers Your Most Prominent Customer Issues
Cyara Integrates GPT-3 for Enhanced Conversational AI Testing
Qualtrics Launches New Agent-Assist Tools for Contact Centres
Sprinklr Paves Its CXM Portfolio with Generative AI
UJET Integrates Its CCaaS Platform with Microsoft Teams
Say Hello to Claude, The Zoom Contact Center’s New AI Assistant
LeapXpert Launches Compliance Solution for iMessage
