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Contact Center & Omnichannel
Sprinklr Clinches a 40,000-Seat CCaaS Megadeal with Deutsche Telekom
Customer Analytics & Intelligence
New Microsoft Dynamics 365 Customer Insights Is Generally Available
8×8 Introduces SMS Fraud Prevention API
Genesys and Salesforce Announce a Joint Platform for CCaaS and CRM
AWS Releases “Agentless” Voice Dialing for Amazon Connect
CRM & Customer Data Management
Zoho Achieves ‘Record’ 100 Million Users
Pegasystems Kickstarts Its Second Round of Layoffs This Year
The Latest BIG News from Google, Salesforce, Five9, & Genesys
Verint Earns Microsoft Co-Sell Ready Status
Google Gives Its CCaaS Platform a GenAI Makeover, Launches an Alternative Contact Center Solution
Salesforce on the Potential of Further Layoffs, GenAI In Customer Service, & More
Capacity Snaps Up LumenVox and Denim Social In Major CX Play
The Genesys Cloud CX Platform Surpasses One Million Users
Cognigy Releases Knowledge AI Contact Center Solution
Five9 Teases New AI Knowledge Distiller Solution, Showcases Its AI Insights Dashboard
All the Highlights from Salesforce’s Winter ‘24 Release
