Aktify and Five9 Join Forces in the Name of Conversational AI

Aktify's outbound conversational AI platform is now available on the Five9 CX Marketplace

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Published: February 3, 2022

Sandra Radlovački

Sandra Radlovački

Aktify has partnered with Five9 to increase accessibility to its conversational AI solution.

Now available on the Five9 CX Marketplace, Aktify’s AI-powered SMS platform aids enterprises in converting more leads into conversations, fostering higher conversion rates.

According to Aktify, the platform’s conversational agent can also hold: “Thousands of SMS conversations with sales prospects at the same time,” which also pushes the sales process forwards.

In doing so, the technology identifies customer intent over texts by using data science and machine learning before notifying agents once the customer is ready for a call. Five9’s leading CX tool can then continue the process.

Excited by the prospect of developing such innovative customer journeys, Craig Daly, Chief Revenue Officer of Aktify, says:

We couldn’t be more thrilled about partnering with Five9. The natural integration of both our products will help any high-lead, high-call volume company to create more revenue and truly excel as we go to market together.

Through integrations with a whole host of CRM platforms – such as Salesforce, Zoho, and Invoca – Aktify already has an impressive market presence. Yet, this partnership enables the vendor to boost it even further, getting closer to Five9’s global customer base of over 2,500 companies.

Of course, this deal also brings many benefits to Five9 and its clients. As Walt Rossi, Vice President of Business Development at Five9, says:

Proactive communication is a hallmark of great customer experience. Five9 is pleased to partner with Aktify to provide more choice and innovation in driving successful conversations between enterprises and their customers.

News of this exciting announcement comes hot on the heels of Five9’s partnership with Pindrop, the contact centre security and anti-fraud software vendor. Through creating strategic alliances with such brands, Five9 continue to innovate and power differentiated customer experiences.

 

 

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