When contact center leaders talk about transformation, most of the focus lands on software: automation, analytics, and AI. But while platforms get the limelight, the best contact center endpoints still do a lot of the heavy lifting. Day in, day out, it’s the device in an agent’s hand, or on their head, that shapes the customer experience.
The best contact center endpoints don’t just connect calls. They remove friction. They block out background noise, adapt to hybrid setups, and free up IT teams from constant troubleshooting. Whether it’s a noise-cancelling headset, a SIP phone built for cloud-first environments, or a smart camera that improves supervisor coaching, the right device changes the rhythm of a team’s workday.
This guide takes a closer look at some of the leaders in the CX Today Contact Center Endpoints and Devices Marketplace, and what they’re bringing to modern teams.
The Best Contact Center Endpoints Vendors
The Best Contact Center Endpoint and Devices Vendors
Every day, contact center agents log in expecting one thing from their tech: that it works. Whether they’re helping customers through high-stress situations or juggling multiple systems at once, devices need to keep up without getting in the way
For enterprise IT leaders, the pressure looks different. The right hardware should be easy to deploy, easy to manage, and built to support evolving platforms, whether that’s CCaaS, UCaaS, or something in between.
This year’s best contact center endpoints and device vendors are meeting that challenge from all sides. From global brands with decades of experience to fast-moving players focused on hybrid work, they’re helping CX teams stay focused, productive, and fully connected.
Jabra
Leading audio visual company Jabra produces a wide range of communication endpoints, ranging from speakerphones and cameras, to headsets, conference cameras, and accessories. The company offers a dedicated collection of headsets specifically designed for the contact center (the Engage Series), which offer features like intelligent noise cancellation.
For busy supervisors, the Jabra+ platform adds a live overview of headset usage, battery levels, and firmware, turning hardware into something that’s actually manageable at scale.
The brand’s newer devices are tuned for modern hybrid workflows. Many support simultaneous Bluetooth and USB connections, so agents can flip from desktop to mobile without thinking. For video calls or coaching sessions, Jabra’s PanaCast cameras offer wide-angle coverage and auto-framing that avoids awkward setups.
Jabra frequently stands out as one of the best contact center endpoints and devices vendors for teams looking for reliability, and versatility.
Avaya
Avaya has always known its way around enterprise communication, but it’s the hardware range that often flies under the radar. The J Series desk phones are a prime example: simple to deploy, easy to manage, and packed with the features contact center agents actually need.
Avaya’s endpoints are designed to combine comfort and versatility with durability. Users can explore both stereo and mono-style headsets, with features like active noise cancelling and echo reduction. Plus, companies can tap into microphone systems, and plug-and-play video bars.
For teams using Avaya Cloud Office or Spaces, integration is seamless. Settings follow users across devices, whether they’re dialing in from home or sitting in a high-volume hub. There’s also support for call analytics, headset plug-ins, and smart provisioning, all from a single interface that’s easy for IT to manage.
Avaya also offers touch-screen desk systems like Vantage, which blend the app feel of a smartphone with the reliability of a traditional SIP device.
Microsoft
Microsoft’s footprint in the contact center space continues to expand, not just through Dynamics, Teams and Azure, but through its growing ecosystem of certified hardware. For organizations already leaning into Teams for collaboration and calling, Microsoft’s approved devices have a lot to offer.
Every model listed under Microsoft’s “Teams Devices” catalogue meets strict certification criteria, tested for things like mute sync, native call handling, and one-touch meeting join. There’s less tinkering required, and agents can focus on conversations, not troubleshooting.
Most of the hardware is built by long-time players like Logitech, Yealink, and Jabra, but what ties it together is the Teams-native experience. USB headsets, Bluetooth options, speakerphones, and video bars, all designed to work right out of the box with Microsoft’s contact center integrations.
On the backend, Teams Admin Center gives IT the tools to manage device updates, push configurations, and monitor usage across locations.
Poly/HP
Poly, working alongside HP produces a wide selection of powerful tools for the communications landscape. Headsets like the EncorePro series are engineered for long shifts and heavy call volume. They sit comfortably, block out background distractions, and stand up to years of use without skipping a beat.
Agents get crisp, well-balanced audio on both ends of the call. Supervisors get the peace of mind that comes with consistent, professional-grade sound. What Poly does particularly well is design for real-life contact center conditions.
Its Acoustic Fence mic technology actively cleans up surrounding noise, which is crucial in open-plan floors. SoundGuard protects against volume spikes, and the newer models feature smart sensors that detect when a headset is on or off, automatically muting or answering a call.
For deployment, the Poly Lens platform gives IT teams full control: remote updates, health tracking, and usage insights across thousands of devices.
Cisco Webex
Cisco’s long-standing reputation in enterprise networking gives it a natural edge when it comes to endpoint hardware. Its Webex Devices range brings that same philosophy, secure, scalable, and built for performance, into the contact center environment.
As one of the best contact center endpoints and devices vendors, Cisco offers a range of peripherals that work just as well for individual agents. Wired and wireless headsets, desk phones, and speaker systems all carry the same clean design and thoughtful controls. Many come pre-optimized for Webex Calling, with options to integrate with other CCaaS platforms too.
What Cisco brings to the table is consistency. Devices are auto-registered, auto-provisioned, and pull settings from the cloud, making life easier for IT. Agents benefit from native integrations, whether it’s a visual voicemail pop-up on the desk phone or proximity pairing between a headset and Webex app.
The recent focus on AI-enabled features like real-time noise removal and voice optimization adds another layer of value, especially in environments where call quality makes or breaks the experience.
Logitech
Global technology company, Logitech is well-known throughout the contact center landscape for its innovative range of devices and accessories. For communication purposes, companies can access a wide selection of webcams and speakerphones, as well as lightweight wireless and wired headsets.
The headset range includes the well-known Zone series, designed for all-day wear and built with thoughtful features like on-ear call controls, noise-reducing microphones, and USB-C support for modern laptops and docking setups. There’s also solid crossover with UC platforms: Microsoft Teams, Zoom, and Google Meet all certify Logitech gear for direct integration.
Logitech’s larger value lies in its ecosystem thinking. Many contact center supervisors or hybrid team leads are using Rally cameras or Logi Dock setups for video meetings and coaching calls. Everything stays in sync through Logitech Sync, a fleet management tool that tracks device status, firmware, and even room usage from a single dashboard.
The devices are comfortable, intuitive, and durable enough for high-rotation environments. Plus, with an increasing focus on sustainability and modular design, the brand is aligning with broader IT strategies too.
EPOS
Committed to delivering high-end audio solutions for enterprise teams, EPOS produces powerful contact center endpoint solutions for a wide range of business use cases. Options range from comprehensive meeting room solutions and video conferencing bars for collaborative customer service, to speakerphones and headsets.
The IMPACT series has become a go-to for CX teams who want pro-grade gear without a huge price tag. Lightweight frames, voice-focused tuning, and flexible connectivity (USB, Bluetooth, DECT) make these headsets adaptable to nearly any workflow. With Microsoft Teams certification on many models, integration into daily routines is seamless.
What sets EPOS apart is its proprietary sound processing. The EPOS Voice technology zeroes in on the human voice, while adaptive ANC keeps external distractions to a minimum. For agents working in open spaces or shared setups, that attention to acoustic detail can dramatically cut fatigue over a long shift.
IT teams also benefit from EPOS Manager, a device management suite that provides control over firmware, configurations, and analytics.
AudioCodes
Creating dedicated communication endpoints and solutions for Microsoft Teams, Zoom Phone, and the contact center, AudioCodes is a well-known vendor in the AV industry. For those looking for the best contact center endpoints, its IP phones and room systems are designed with clarity, compliance, and operational simplicity in mind.
The 450HD and 445HD phones are popular in high-traffic environments, equipped with large color screens, programmable keys, and built-in support for Microsoft Teams and Zoom. Each model is developed with IT scalability in focus, offering auto-provisioning, cloud-based management, and strong security frameworks out of the box.
For contact centers using hybrid cloud or transitioning to UCaaS, AudioCodes helps bridge that gap. The phones offer flexible SIP and native UC integrations, so teams can move from legacy infrastructure without sacrificing the agent experience. For supervisors, the devices deliver real-time visibility into call status and quality metrics.
On the backend, the AudioCodes Device Manager gives IT the ability to monitor, troubleshoot, and push updates remotely.
Lenovo
Lenovo may be best known for its laptops and business desktops, but its growing role in the endpoint space includes tools that work seamlessly within contact center ecosystems. Most notably, Lenovo’s ThinkPhone by Motorola is gaining traction among hybrid support teams that need secure mobile endpoints tied into UC platforms.
Designed with enterprise-grade security and native Android Enterprise integration, the ThinkPhone offers dedicated buttons for push-to-talk, call handling, and Teams access. It’s a natural fit for mobile supervisors or agents who move between sites, especially in industries like logistics, retail, or healthcare where on-the-floor visibility matters.
The ThinkPhone integrates into the ThinkPad ecosystem, allowing users to shift calls or apps between devices with one gesture. Pair that with Lenovo’s secure endpoint management tools, and IT gets both mobility and oversight without compromise.
Lenovo is also experimenting with extended reality, and hardware infused with cutting-edge AI.
Yealink
Specializing in endpoints and devices for unified communications and the contact center, Yealink produces a wide range of hardware options for businesses. Solutions range from comprehensive headsets and speaker systems, to webcams and IP phones. There’s even the option to leverage powerful cameras for video conferencing capabilities.
The SIP-T5 Series is a standout, offering HD voice, large touchscreens, and built-in Bluetooth and Wi-Fi. The T58W in particular adds video capabilities and seamless integration with platforms like Zoom Phone and Microsoft Teams, making it a solid pick for agents and managers alike.
On the headset side, the WH6 series delivers solid comfort and clear audio for busy environments. Wireless DECT options keep desktops clutter-free, while USB models offer direct plug-in access for hybrid setups. Noise cancellation and intelligent mute are standard, helping agents stay focused even in shared spaces.
Yealink also brings strength on the admin side. With Yealink Device Management Platform, IT teams can oversee firmware, configurations, and troubleshooting at scale.
Upgrade with the Best Contact Center Endpoints
Choosing the best contact center endpoints doesn’t just improve sound quality, it shapes how teams perform, how customers feel, and how smoothly operations run behind the scenes.
In any contact center, the tools sitting on desks, or clipped to ears, are just as critical as the platforms running in the cloud. That’s why the best contact center endpoints and device vendors are focused on durability, clarity, integration, and manageability. Agents stay connected, supervisors stay in control, and IT teams stay ahead of the curve.
Whether it’s time to modernize aging infrastructure or scale up for a growing remote workforce, the vendors in this list provide the building blocks for a more efficient, intuitive, and resilient contact center. Ready to take the next step?
- Dive into the data: Access our latest analyst-backed market reports to see how today’s devices stack up. – https://www.cxtoday.com/reports/
- Learn from the community: Join the CX Community to hear how others are navigating device procurement, hybrid deployments, and more.
- See it live: Explore upcoming industry events where you can try devices in person and meet the teams behind them.
- Simplify the buying process: The Ultimate CX Buyer’s Guide breaks down the journey, from RFP to rollout.
Looking for more direction on devices, peripherals, and endpoints that fit the future of CX? Check out the ultimate guide to customer experience.
