Private equity giant Thoma Bravo is negotiating a takeover of Verint.
That’s according to Bloomberg, with the publication citing “people familiar with the matter”.
Thoma Bravo’s portfolio includes many of Verint’s biggest competitors across different subsets of contact center technology.
Indeed, that portfolio includes Aisera, Calabrio, and Medallia, which rival Verint in the conversational AI, workforce engagement management (WEM), and voice of the customer (VoC) spaces, respectively.
Yet, Verint is a bigger fish to catch, with a market cap of $1.27BN (as of July 2025).
The contact center vendor’s investors appear enthused by the news, with its stock spiking by ten percent.
Zeus Kerravala, Principal Analyst at ZK Research, agreed that this could be a positive move for everyone involved.
“Vetint is a good private equity candidate as they need to figure out what their next act is,” he told CX Today.
While they are the partner of choice for many CCaaS providers, there is a lot more competition, particularly in AI.
To that point, CCaaS providers are expanding their offerings to cover more of what Verint does, stepping deeper into arenas like WEM, conventional intelligence, and virtual agents.
Still, across many of these arenas, Verint can offer richer offerings, better suited to the enterprise. It also has in-house expertise that will prove invaluable as contact centers look to evolve.
Take WEM. No CCaaS vendor, with the exception of NiCE and possibly Genesys, can compete with Verint here.
Nevertheless, as the likes of AWS, Google, and Zoom lean further into WEM, that may well change over the next 24 months.
Recognizing this threat, which extends far beyond WEM, Verint has touted its Open CCaaS concept and gone hard on industry-specific bots.
Yet, in regard to the former, it’s in a tricky position of not wanting to sour fruitful relationships with many of its CCaaS partners. Meanwhile, the rollout of its bots has somewhat stalled since the start of the year.
Nevertheless, while its go-forward may need a new lease of life, Verint is still operating inside more contact centers than many contact center competitors would like to admit.
In some cases, its tech is even running behind the scenes of platforms that claim to compete with it…
The Hot Take: A Verint Acquisition Could Ripple Across the Contact Center Industry
This acquisition by Thoma Bravo would carry implications far beyond Verint’s balance sheet, according to Justin Robbins, Founder & Principal Analyst at Metric Sherpa.
“This is a company that’s deeply embedded in the operational plumbing of enterprise customer experience,” he said.
Any shift in strategy, pricing, or partner alignment has the potential to ripple through the entire industry.
To that point, Verint has reach, recurring revenue, and longstanding contracts across complex, high-compliance environments.
So, while its positioning may not have kept pace with market expectations, especially around AI and cloud-native design, its distribution infrastructure is real.
After doubling down on this, Robbins added:
With the right focus, Verint could accelerate product modernization, clarify go-to-market execution, and become a more assertive player in a fragmented market.
The financial muscle of a new owner supporting that focus could be significant. Given this possibility, Robbins highlighted three areas that he’ll be watching out for, should the acquisition go through:
- Downstream Dependency – Many CX solutions have built on Verint modules or rely on integrations that customers don’t see. Vendors in this category need to model for pricing pressure, roadmap realignment, or potential conflicts of interest.
- Operational Consolidation – A leaner, more focused Verint could pursue vertical integration or market consolidation. That introduces competitive pressure for companies that haven’t anticipated a re-energized legacy player.
- Enterprise Buyer Impact – Verint’s footprint in the Fortune 100 gives them leverage that few CX vendors can match. If Thoma Bravo strengthens Verint’s execution, large enterprises may reevaluate multi-vendor stacks in favor of fewer, deeper partnerships.
CX Today reached out to Verint, seeking confirmation of the reports. However, the vendor was unable to provide a comment.
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