Bavard’s no-code chatbot app has integrated with Zendesk to allow users to create Zendesk support tickets directly in the chatbot on behalf of end-users.
The Utah-based startup is using a technology that is disrupting the conversational chatbot market and has announced its new, no-code chatbot app that integrates with Zendesk. The integration allows users to create Zendesk support tickets directly in the chatbot widget on behalf of end-users.
Besides creating Zendesk support tickets on behalf of end-users, Bavard chatbot can also answer FAQs, perform automated dialogues, follow conversation flows, collect forms data, display images and videos, and more.
Conversations can be intercepted by live agents at any time via the live message center for a more personal customer experience or when more complex help is needed. In addition, rich data analytics can help identify common customer issues so companies can adapt accordingly and organisations can easily add user utterances to the bots training data so it becomes smarter and smarter over time.
Angelique Brown, CEO and co-founder of Bavard, said:
“Chatbots are the future of support automation and Bavard provides a modern self-service solution to help customers and support staff get answers quickly, 24/7, while also allowing more difficult cases to escalate seamlessly to live human agents.”
“Our new integration with Zendesk will save companies many hours a month on customer support and increase agent productivity since they can resolve issues much quicker.”
