From funding rounds and new launches to acquisitions and partnerships – a lot can happen in a week. But don’t fluster, we’ve selected our top five popular pieces of news in the realm of agents, business leaders, new solution launches and mergers. Find last week’s trending titles below!
Thankful and Dixa Partner in the Name of AI
Thankful has signed a new partnership with Dixa, the customer service platform. Renowned for delivering custom-built AI solutions, Thankful will now expand into Europe alongside a leading contact centre technology provider.
The partnership also allows Dixa to further differentiate its “customer friendship platform”. Its clients can harness Thankful’s AI solution to power new automation strategies that simplify the role of contact centre agents.
ScreenMeet Now Available on Talkdesk AppConnect
Cloud solution provider ScreenMeet has launched its ScreenMeet Live on Talkdesk AppConnect. Talkdesk CX Cloud solution users will now be able to seamlessly integrate ScreenMeet Live video and screen sharing.
ScreenMeet’s solutions have been integrated with Salesforce, ServiceNow, Microsoft Dynamics 365, Zendesk and other key players in the communication and collaboration industry.
Aveni.ai Detects Customer Vulnerability with Its Latest Innovation
After working with Key, the equity release firm, Aveni.ai has developed an AI-powered model to detect customer vulnerability.
Embedding Aveni.ai into the heart of its contact centre technology, Key can now monitor conversations in real-time to identify possible vulnerable customers.
Genpact Completes Hoodoo Digital Acquisition
Genpact has acquired Hoodoo Digital, the digital experience consultancy, to grow its CX agency Rightpoint.
The move underlines Rightpoint’s desire to help clients deliver seamless online experiences. After all, Hoodoo Digital is a prominent specialist in designing, developing, and integrating digital solutions.
Gainsight Acquires Community Software Firm inSided
Gainsight has announced the acquisition of the SaaS company inSided for an undisclosed sum.
Gainsight says the addition of inSided to Gainsight’s portfolio will create “a market-leading solution” that encompasses all stages of the customer journey, including products and customer-facing teams.
