Company's cloud-based tools for customer support and IT helpdesk can now be used by Talkdesk CX Cloud users
Cloud solution provider ScreenMeet has launched its ScreenMeet Live on Talkdesk AppConnect.
Talkdesk CX Cloud solution users will now be able to seamlessly integrate ScreenMeet Live video and screen sharing.
Founded in 2015, ScreenMeet offers cloud-based enterprise tools for customer support and IT helpdesk to globally recognised brands. The company’s solutions have been integrated with Salesforce, ServiceNow, Microsoft Dynamics 365, Zendesk and other key players in the communication and collaboration industry.
ScreenMeet’s CEO Ben Lilienthal said: “We offer technology solutions to support our customers’ efforts to produce more effective and productive person-to-person customer support experiences. With more people working remotely and online interactions continuing to rise, embracing technology like ScreenMeet to further enhance your own customer support solution is critical for success.”
“We are proud to partner with Talkdesk in jointly extending their platform. By combining our live voice, video support and screen sharing capabilities with Talkdesk’s contact center software, Talkdesk users can conduct faster, higher-quality support interactions that lower operational costs and greatly improve customer satisfaction.”
All AppConnect offerings, including ScreenMeet Live, are reviewed so they provide a streamlined interface that promotes productivity, as said by Talkdesk.
Robert Gavin, vice president of alliances and technology partners, Talkdesk, said: “With the addition of ScreenMeet to Talkdesk AppConnect, businesses can now quickly and easily integrate best-in-class live voice, video and screen sharing technology into their contact center solution to further enhance the experiences they provide their customers and leverage those experiences to create a competitive advantage in the market.”