Five9 Launches Its First ChatGPT-Powered Contact Center Offerings

Five9 has released two new product offerings that leverage ChatGPT-3 from OpenAI: AI Insights and AI Summaries.AI Insights combines ChatGPT-3 with real-time transcription to automatically interpret customer conversations and cluster them into categories.In grouping contacts together – by intent or various other traits – contact centers may quickly identify opportunities for automation and process improvement.According … Continue reading Five9 Launches Its First ChatGPT-Powered Contact Center Offerings