CX security, privacy, and compliance vendors play a critical role in helping organizations protect sensitive customer and employee data.
As digital engagement expands across voice, messaging, video, social, and AI-powered channels, the volume and value of customer data continue to rise. At the same time, regulatory pressure is intensifying, and threats such as fraud, data leakage, and synthetic media attacks are becoming more sophisticated.
Modern CX security solutions now combine compliant interaction recording, real-time monitoring, risk detection, and privacy governance, helping organizations stay ahead of evolving regulations without disrupting customer journeys.
In 2026, enterprise buyers are no longer looking for point solutions. They want partners that deliver visibility, scalability, automation, and proactive risk management, all while supporting seamless customer experiences. This guide explores some of the leading vendors shaping the CX security, privacy, and compliance market today.
Contact Center Security and Compliance Vendors
Top Security and Compliance Vendors for Contact Centers
CX security, privacy, and compliance vendors play a critical role in helping organizations protect sensitive customer and employee data.
As digital engagement expands across voice, messaging, video, social, and AI-powered channels, the volume and value of customer data continue to rise. At the same time, regulatory pressure is intensifying, and threats such as fraud, data leakage, and synthetic media attacks are becoming more sophisticated.
Modern CX security solutions now combine compliant interaction recording, real-time monitoring, risk detection, and privacy governance, helping organizations stay ahead of evolving regulations without disrupting customer journeys.
Enterprise buyers are no longer looking for point solutions. They want partners that deliver visibility, scalability, automation, and proactive risk management, all while supporting seamless customer experiences. This guide explores some of the leading vendors shaping the CX security, privacy, and compliance market today.
Pindrop
Pindrop focuses on securing voice interactions through advanced fraud detection and authentication technologies. By combining voice biometrics, behavioral analytics, and a global risk database, Pindrop helps contact centers identify fraudulent callers in real time.
The platform generates dynamic risk scores during live interactions, allowing high-risk calls to be flagged or rerouted while trusted customers receive faster service. In 2026, Pindrop’s capabilities around deepfake and synthetic voice detection are increasingly critical as AI-generated fraud attempts rise.
By reducing fraud without adding friction, Pindrop strengthens both security and customer trust.
PCI Pal
Securing transactions and interactions throughout the contact center landscape, PCI Pal supports organizations all over the world with a variety of intelligent tools. The company specializes in ensuring companies can adhere to PCI DSS standards, enabling access to everything from streamlined IVR payment systems, to speech recognition tools, and agent assistance solutions.
Like many of the top contact center security and compliance vendors, PCI Pal works alongside contact center leaders like 8×8, as well as various PSPs, UCaaS, and CRM partners. All tools offered by PCI PAL are also scalable, and cloud-based so companies can remain agile as they grow.
OAK
Offering a range of solutions for compliant call recording and reporting, OAK helps businesses leverage end-to-end tools for archiving, data storage, and management. The company partners with countless software leaders such as Microsoft, Avaya, Mitel, and Gamma, to offer technologies that integrate seamlessly with the existing customer service technology stack.
OAK also offers dedicated solutions for companies in highly regulated environments, like healthcare, as well as recording and reporting tools for Microsoft Teams.
Its ClarifyGo platform records calls, screens, and agent activity in real time. Each interaction gets stamped with helpful context: agent name, call type, duration, sentiment tags. When a request comes in every company gets a clear, searchable trail.
Today, Oak allows teams to spin up secure recording environments without waiting weeks. Smart search is now sharper too, with AI tagging that helps flag risky phrases, unresolved complaints, or moments where a script wasn’t followed.
Smarsh
Smarsh is widely recognized for its communications compliance and archiving expertise, particularly in highly regulated industries such as finance, healthcare, and government.
The Smarsh platform captures and preserves content across email, voice, messaging, social, and collaboration tools, storing data in immutable formats suitable for regulatory audits. In 2026, Smarsh continues to invest in policy automation and intelligent supervision, enabling proactive detection of compliance violations and sensitive data exposure.
For contact centers operating under strict regulatory oversight, Smarsh helps transform compliance from a reactive obligation into a structured, defensible process.
Cisco
Cisco brings security, privacy, and compliance directly into its contact center and communications ecosystem. Through Webex Contact Center and Cisco Secure, the company delivers built-in protection across networking, collaboration, and customer engagement layers.
Key capabilities include end-to-end encryption, secure interaction recording, role-based access controls, and data loss prevention. Cisco also provides strong observability and reporting tools, enabling organizations to monitor data movement, enforce policies, and demonstrate compliance with frameworks such as GDPR, HIPAA, and SOC 2.
For enterprises with hybrid or complex infrastructures, Cisco offers a unified approach to CX security that scales globally without compromising performance.
Theta Lake
Theta Lake focuses on compliance and security for modern collaboration and contact center environments. Its digital communications governance and archiving platform captures, analyses, and supervises interactions across voice, video, messaging, and screen sharing.
What differentiates Theta Lake in 2026 is its AI-driven contextual risk detection. Rather than simply flagging keywords, the platform can identify risky behaviors – such as unauthorized screen sharing of customer data or regulated conversations happening in unsanctioned spaces.
With automated alerts, workflow tools, and audit-ready records, Theta Lake helps CX teams proactively manage compliance risks while maintaining visibility across increasingly complex collaboration stacks.
Dubber
Dubber specializes in cloud-native, network-level conversation recording and compliance. Unlike traditional recording solutions that rely on endpoints or hardware, Dubber captures interactions directly at the network level, reducing gaps in coverage.
For contact centers, this means consistent, compliant recording across UCaaS and CCaaS platforms, paired with secure cloud storage and configurable retention policies. In 2026, Dubber continues to expand its AI capabilities, offering transcription, sentiment analysis, and real-time compliance alerts.
By removing operational friction for IT teams and giving compliance leaders accurate, searchable interaction records, Dubber supports both regulatory requirements and CX performance improvement.
IBM
Leading technology vendor IBM offers various intelligent tools to business leaders, covering everything from AI to networking. The IBM Security and Compliance center empowers teams to identify and address security, compliance, and risk issues within hybrid and multicloud environments.
The solution is built for contact centers with complex infrastructure or layered integrations. Admins can define compliance baselines, track drift, and automate response when a system falls out of spec. Plus, the system can adapt to suit different needs with vulnerability management, cloud detection response and other tools.
TrustArc
TrustArc specializes in privacy compliance and assurance, offering tools and services that help organizations demonstrate accountability and transparency in their data practices.
The company provides privacy management software, regulatory assessments, and certification programs that support compliance across multiple jurisdictions. TrustArc’s trust marks and advisory services also help organizations signal commitment to responsible data handling – an increasingly important factor in customer trust and brand perception.
For CX leaders prioritizing privacy governance and regulatory alignment, TrustArc delivers structured frameworks that support long-term compliance maturity.
Why Security Isn’t Just an IT Concern Anymore
Security used to be about firewalls, passwords, and back-end protocols. But in today’s contact center landscape, it reaches into workflows, agent behavior, customer trust, and even brand reputation.
Regulators are asking harder questions. Customers are sharing more sensitive information across more channels. with AI, cloud platforms, and remote teams all in play, the risk surface has grown wider than ever. The vendors in this guide aren’t just solving isolated problems. They’re helping build frameworks that make compliance part of the everyday.
For buyers, the challenge isn’t just choosing the most advanced tool. It’s choosing the right combination, the ones that align with internal policies, customer expectations, and operational realities.
CX Today, helps enterprise leaders cut through the noise and focus on what matters: performance, protection, and long-term CX success.
- Dive into the data: Access the latest research to benchmark vendors, evaluate market shifts, and identify the security trends shaping contact centers.
- Join the conversation: Connect with IT leaders and CX professionals inside the CX Community to share strategies and ask the questions vendors can’t always answer.
- Explore what’s next: From expos to webinars, see the newest security solutions in action at upcoming events across the CX space.
- Buy with confidence: Use the Ultimate CX Buyer’s Guide to walk through every step of the procurement journey, from compliance scoping to vendor evaluation and rollout.
Security doesn’t need to slow your contact center down. With the right tools and partners, it can become the engine behind faster, safer, and more confident customer engagement.
