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CRM
No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
Contact Center
Choosing The Best AI Provider for Your Contact Center
Five9 Hits $1bn in Annual Revenue Run Rate, AI & Automation Key to Success
Five9 Set to Acquire Acqueon, Highlights Orchestration & Omnichannel Capabilities
Conversational AI
Exclusive: Playvox Founder Opens Up on His Departure from the Company and the Launch of Oversai
Big CX News from Five9, NICE, Oracle & Webex
Oracle Boosts Personalized Messaging Capabilities with Syniverse Solution
Huawei and Indosat Launch the Biggest Digital Intelligence Operations Center in Southeast Asia
Customer Data Platform
The Forrester Wave for Customer Analytics Technologies 2024: Top Takeaways
Salesforce to Acquire Unified Omnichannel Retail Platform
The Big Salesforce-Workday Announcement: A Closer Look
“Never Rational!” Pegasystems Reacts as $2BN Appian Case Is Overturned
Bird Unveils an AI-First CRM, Announces a 90 Percent Discount on Sinch, Twilio, & Zendesk
Salesforce Announces Its First Product Discovery Solution for Customer Service
ServiceNow President Desai Leaves After Hiring Policy Breach
Big CX News from NICE, Salesforce, Gamma & SAP
Dialpad Enhances Ai Sales Platform, Promises to Transform the Sales Process
Gamma Rolls Up BrightCloud, Targets Enterprise CX Expansion
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
CX TV
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
Stay on the Cutting Edge with the CX Today Newsletter
Event News
CX Awards 2023 Winners 🏆
