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CRM
No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
Contact Center
Choosing The Best AI Provider for Your Contact Center
Voice of the Customer
McDonald’s Is Failing on Customer Satisfaction, Report Finds
Salesforce Teases a New “Agentforce Platform” for Customer Support
HubSpot Hacked! Customers Impacted by New Cybersecurity Attack
What’s New in the Customer Experience World?
Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2024
CRM for Customer Service: AI, Other Trends, & Providers
Big CX News from AWS, Snapchat, Sprinklr & IBM
Snapchat and Sprinklr Team Up to Help Brands Target Younger Customers
IBM & Kyndryl Sued for Age Discrimination…Again
JD Sports Leverages Airship Enhancements to Elevate Mobile App CX
Big CX News from Salesforce, Microsoft, BT & ServiceNow
Salesforce Unveils a “World First” Innovation to Optimize GenAI Implementations
Conversational AI
Big CX News from NICE, Genesys, Pega, & Sanas
7 Reasons to Invest in the Benefits of CRM Systems in 2024
Big CX News from Microsoft, Five9, Salesforce, SAP & HubSpot
Customer Data Platform
HubSpot Announces Sensitive Data Tools for Smart CRM Users
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
CX TV
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
Stay on the Cutting Edge with the CX Today Newsletter
Event News
CX Awards 2023 Winners 🏆
