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CRM
No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
Contact Center
Choosing The Best AI Provider for Your Contact Center
Pegasystems Unveils Its GenAI Coach, a Copilot That Refuses to Stay In Its Lane
Salesforce Is Close to Acquiring Informatica, Reports
What is Microsoft Sales Copilot? Microsoft Copilot for Sales
Salesforce Debuts Unified Conversations Service for WhatsApp
Big CX News From Google, HubSpot, SAP, & Five9
Salesforce Announces Public Sector Einstein 1 for Service – Bringing CX Solutions to Government
Five9 Tightens Its Telephony Integration with Zendesk, Improves Voice Data Management
6 Major CPaaS Market Trends for CX Leaders in 2024
7 Reasons to Invest in CPaaS Solutions for CX in 2024
How to Compare CPaaS Providers for a CX Boost in 2024
Staff Reps Slam SAP’s Restructure as 4,100 European Jobs Hang In the Balance
Will Google Takeover HubSpot?
Big CX News From OpenAI, Google, Salesforce, and Verint
Odigo Launches AI Orchestrator: Promises Exceptional CX Journeys
Customer Data Platform
Salesforce Announces New AI Features for MuleSoft, Releases Einstein Copilot for Tableau in Beta
Big CX News from NICE, Salesforce, Talkdesk, and Five9
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
CX TV
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
Stay on the Cutting Edge with the CX Today Newsletter
Event News
CX Awards 2023 Winners 🏆
