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CRM
No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
Contact Center
Choosing The Best AI Provider for Your Contact Center
HubSpot Reaches 100,000 Customers and $1 Billion in Revenue
The Best CRM for Small Businesses: The Ultimate Guide
HubSpot Defends New Pricing Model That Hikes Costs for New Customers
Atento Upgrades AI-Powered CRM Ecosystem To Boost CX
Salesforce Appoints a Chief Trust Officer for the AI-Age
The Best Free CRM for Small Business Owners
Monday.com CRM Review: The Complete Guide
Salesforce Completes Spiff Acquisition
CRM Bookings Drop at Microsoft, Despite Its Big Copilot Push
Zendesk Is 43 Percent Cheaper Than Salesforce Service Cloud, Finds Nucleus Research
The AI CRM Era: The Best AI CRM Tools and Features
Salesforce Reportedly Set to Lay Off 700 Employees
ERP vs CRM: What’s the Difference and Which Do You Need?
ServiceNow Wins Big from GenAI In Customer Experience & Beyond
Meet Buddy. Pega’s New Generative AI Assistant
SAP Announces Mass Restructure, Aims to Reskill 8,000 Employees
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
CX TV
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
Stay on the Cutting Edge with the CX Today Newsletter
Event News
CX Awards 2023 Winners 🏆
