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CRM
ServiceNow Officially Enters the CRM Market
HubSpot Founder’s Agentic AI Platform Surges Past 250,0000 Users
Salesforce Wants to Poach Disgruntled OpenAI Employees
Customer Data Platform
Salesforce Launches Analytics App ‘Service Intelligence’
3 Ways That the Value of Your Customer Base can be Misleading
Does Your Company Play in a Packed Stadium?
Gartner Magic Quadrant for the CRM Customer Engagement Center 2023
Customer Success – What’s in a Name? Part Five
The New Slack CEO Starts on Monday, with the Einstein 1 Platform Blazing a Trail for Success
The Salesforce Code Builder Is Now Generally Available
Salesforce Offers AI Advice Following White House Executive Order
Customer Success – What’s in a Name? Part Four
HubSpot, TikTok Team Up for CRM Leads on Social Media
SAP Embeds Generative AI Across Its Customer Experience Suite
5 Must-Have Solutions for Service and Marketing Teams
Customer Success – What’s in a Name? Part Three
How to Embed Values in Your Company Culture
The ‘Top Gun Effect’: What can a Tom Cruise Blockbuster Reach us About Customers?
CX TV
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
Will CRM Systems Replace Contact Center Platforms?
Contact Center
Stay on the Cutting Edge with the CX Today Newsletter
Event News
CX Awards 2023 Winners 🏆
How Review Management Impacts Customer Experience
CRM Reviews
NetSuite vs Salesforce: Which Is Best for My Business?