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CRM
No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
Contact Center
Choosing The Best AI Provider for Your Contact Center
SAP Announces Mass Restructure, Aims to Reskill 8,000 Employees
Salesforce CEO Marc Benioff Cautions OpenAI on Its “Ripped Off” Training Data & “Commoditized” Models
Salesforce Refutes Reports of a Hiring Freeze
Open-Source CRM Software: The Features and Benefits in 2024
10 Impressive SugarCRM Features for Customer Service
Salesforce Announces Einstein Copilot Release Date, New AI for Service Cloud
Gartner Magic Quadrant for Personalization Engines 2023
Nine Customer Journey Map Examples – and What We Can Learn from Them
The Top 10 HubSpot Service Hub Features for CX
How Review Management Impacts Customer Experience
Gartner Magic Quadrant for Configure, Price, and Quote (CPQ) Applications 2023
Salesforce to Snap Up Spiff, the Incentive Compensation Management Platform Provider
Salesforce Adds Apple Messages and Augmented Reality to Its Portfolio
Salesforce Releases New ‘Unlimited Edition+’ Bundles
Culture Clash: Why Customer Experience Improvements Fail
Salesforce AI Deployed to ‘Transform’ Insurance Broker’s CX
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
CX TV
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
Stay on the Cutting Edge with the CX Today Newsletter
Event News
CX Awards 2023 Winners 🏆
