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CRM
ServiceNow Officially Enters the CRM Market
HubSpot Founder’s Agentic AI Platform Surges Past 250,0000 Users
Gartner Magic Quadrant for Multichannel Marketing Hubs 2023
Don’t Let Reorganisation Harm Customer Relations
SugarCRM Releases Generative AI Capabilities for Midmarket CRM
What On Earth Is SAP Trying to Achieve In Customer Experience?
Zendesk Expands Its Generative AI Capabilities, Announces New Safeguards & Controls
Salesforce’s Acquisition of Airkit.ai Proves It Has Always Been One Step Ahead
CX TV
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
Gartner Magic Quadrant for B2B Marketing Automation Platforms 2023
Salesforce Creates a “Customer Success Score” to Help Businesses Maximize Their Investment
Salesforce Inks Agreement to Acquire Airkit.ai
Contact Center
Oracle Bets Big On Contact Center Generative AI, Releases a Slew of New Features
Salesforce Makes Layoff U-Turn, Intends to Hire 3,300 New Employees
The Latest BIG News from Salesforce, Avaya, & HubSpot
Gartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2023
Vonage Launches Omnichannel Messaging App for Salesforce
Pega Infinity ‘23 Is Now Generally Available, with New AI & Automation Capabilities
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
Will CRM Systems Replace Contact Center Platforms?
Event News
CX Awards 2023 Winners 🏆
Stay on the Cutting Edge with the CX Today Newsletter
How Review Management Impacts Customer Experience
CRM Reviews
NetSuite vs Salesforce: Which Is Best for My Business?
