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CRM
No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
Contact Center
Choosing The Best AI Provider for Your Contact Center
Gartner Magic Quadrant for B2B Marketing Automation Platforms 2023
Salesforce Creates a “Customer Success Score” to Help Businesses Maximize Their Investment
Salesforce Inks Agreement to Acquire Airkit.ai
Oracle Bets Big On Contact Center Generative AI, Releases a Slew of New Features
Salesforce Makes Layoff U-Turn, Intends to Hire 3,300 New Employees
The Latest BIG News from Salesforce, Avaya, & HubSpot
Gartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2023
Vonage Launches Omnichannel Messaging App for Salesforce
Pega Infinity ‘23 Is Now Generally Available, with New AI & Automation Capabilities
CX TV
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
Salesforce Debuts Einstein 1 Copilot, an AI Assistant That Covers All of Its Apps
Salesforce Announces Einstein 1 as Its Core Platform, Offers Data Cloud & Tableau for Free
The CX Cloud from Genesys and Salesforce Is a Gamechanger. Here’s Why
AI Galore! HubSpot Releases New Solutions at INBOUND 2023
Genesys and Salesforce Announce a Joint Platform for CCaaS and CRM
Zoho Achieves ‘Record’ 100 Million Users
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
Will CRM Systems Replace Contact Center Platforms?
Stay on the Cutting Edge with the CX Today Newsletter
Event News
CX Awards 2023 Winners 🏆
