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CRM
ServiceNow Officially Enters the CRM Market
HubSpot Founder’s Agentic AI Platform Surges Past 250,0000 Users
Big CX News from Zoom, Salesforce, and Google
New Zoho Desk Updates Blend Human and Artificial Intelligence
Contact Center
Reasons to Apply for the CX Awards 2023
Zoom Releases Salesforce App for Zoom Team Chat
‘Unrest at Salesforce’ Before co-CEO Stepped Down
Slack CEO Announces Departure Days After Salesforce co-CEO
Salesforce Launches an “Automation Everywhere Bundle”
Google Begins Its First Commercial CCaaS Deployment
Bret Taylor Steps Down as co-CEO of Salesforce
Empowering Agents with Customer Context
Microsoft Makes It Easier to Integrate Teams With a CRM
HubSpot Improves Customer Communication With WhatsApp Availability
Consumers In Brazil Can Now Find, Message, and Buy from Businesses On WhatsApp
Salesforce Still Leads the CRM Market (and By Some Distance!)
How Can Salesforce Einstein Artificial Intelligence Help My Business?
Will CRM Swallow Up CCaaS?
CX TV
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
Will CRM Systems Replace Contact Center Platforms?
Stay on the Cutting Edge with the CX Today Newsletter
Event News
CX Awards 2023 Winners 🏆
How Review Management Impacts Customer Experience
CRM Reviews
NetSuite vs Salesforce: Which Is Best for My Business?
