ServiceNow has announced the release of its Yokohama platform, which promises to unleash “thousands” of AI agents across CRM, HR, IT, and more.
The solution will house teams of preconfigured AI agents within a single platform, helping to deliver “predictable outcomes from day one.”
Moreover, Yokohama will equip users with the capacity to create and manage “thousands” of AI agents across the entire agent lifecycle.
In doing so, ServiceNow hopes customers can boost efficiency, implement more intelligent workflows, and enhance the overall business impact.
The vendor sees the latest release as part of its vision to maximize the potential of agentic AI and become the “AI agent control tower for enterprises.”
In celebrating the news, Amit Zavery, President, CPO, & COO at ServiceNow, described agentic AI as “the new frontier” for technology.
Enterprise leaders are no longer just experimenting with AI agents; they’re demanding AI solutions that can help them achieve productivity at scale.
“ServiceNow’s industry-leading agentic AI framework meets this need by delivering predictability and efficiency from the start.”
So, let’s take a closer look at ServiceNow’s latest crop of agents and how the Yokohama platform helps users get the best out of the tech.
ServiceNow’s Agentic AI Strategy
Among the teams of new agents available via the platform, the vendor outlined the following examples:
- Security Operations AI Agents: Allow users to streamline incident management, automate repetitive tasks, and free up teams to focus on real threats.
- Change Management AI Agents: Serve as expert planners to create tailored implementation, test, and backup plans using data insights to reduce risk and ensure smooth execution.
- Network Test and Repair AI Agents: Proactively detect and fix issues before they affect performance, keeping systems running smoothly.
In addition, the company revealed that the platform will work alongside ServiceNow’s data tool, Workflow Data Fabric.
The solution connects structured and unstructured data from across the organization. Then, it activates its, paving the way for real-time, intelligent workflows.
Moreover, Data Fabric allows businesses to gain deeper insights through AI-driven contextualization and decision intelligence.
For Zavery, it is the bringing together of ServiceNow’s AI agents and data technology that really makes the Yokohama platform an exciting proposition:
With the combination of agentic AI, Data Fabric, and workflow automation all on one platform, we’re making it easier for organizations to embed connected AI where work happens and both measure and drive business outcomes faster, smarter, and at scale.
Additionally, ServiceNow confirmed the general availability of its AI Agent Studio and AI Agent Orchestrator, providing users with to develop and manage enterprise-wide AI agents, respectively.
Originally announced back in January, the AI Agent Studio offers businesses the opportunity to customize agents via its no-code design experience and natural language-based interface.
Indeed customers can simply describe the task and desired outcomes, and the AI Agent Studio will build the agent accordingly.
Yet, while the idea of deploying thousands of AI agents to automate processes and self-learn is appealing, it could lead to chaos if agents interfere with one another.
To address this, ServiceNow’s AI Agent Orchestrator helps coordinate and integrate agents – ensuring smooth, multi-step workflows and providing greater control and monitoring capabilities for managing the AI workforce.
Further Yokohama Innovations
ServiceNow confirmed that the new platform release includes an updated Common Service Data Model (CSDM).
CSDM offers a standardized framework that helps manage IT and business services in enabling faster, safer, and compliant technology deployments.
By consolidating numerous technology categories, systems, and processes into a single model, CSDM also allows organizations to scale technology more confidently.
ServiceNow’s latest platform update offers a “unique advantage” in this regard, enabling seamless coordination between AI and live agents for smooth workflows across teams.
Additionally, built-in governance and audit-ready data ensure transparency, trust, and continued compliance as businesses innovate.
More News from ServiceNow
Earlier this week, ServiceNow announced its acquisition of Moveworks for $2.8 billion, marking the largest deal in its history.
Moveworks provides AI assistants to companies like Siemens, Toyota, and Unilever, helping manage employee requests across organizations.
This acquisition follows ServiceNow’s earlier purchase of CueIn in 2025, further emphasizing its commitment to expanding agentic and generative AI adoption across enterprises.
Indeed, the vendor is on something of an acquisition streak, having also recently rolled up Advania’s Quality 360 solution to enhance its Manufacturing Commercial Operations (MCO) product with advanced quality management features.
