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AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
Contact Center & Omnichannel
The Retail Contact Center: 4 Trends for 2025
Customer Engagement Platforms
Microsoft Lays Off Its Consumer Retention Team
CX TV
The 2022 Global Consumer Trends Report with Bruce Temkin
What Is the Customer Life Cycle?
Salesforce Launches a New Digital Commerce Solution
5 Critical Trends Changing Digital Customer Engagement
What Is a Brand Advocate?
Stay on the Cutting Edge with the CX Today Newsletter
Buyer’s Remorse: Are CX Teams Struggling with Tech Regret?
Which Retailers Offer the Best Customer Experiences? Verint Research Reveals All
Why the Cost-of-Living Crisis Will Force CPG Brands to Put Consumers Front and Centre
How Is Genesys Building Towards a Better Future?
Thoughtworks Acquires Handmade Design
Twilio: Use First-Party Data To Build Better Customer Relationships
CX Directors and Managers Need Greater Alignment
The CX Summit Is Now LIVE!
Five9 and Zoom Present Answer to Customer Loyalty Woes
The College of Health Care Professions (CHCP) on How Its Transforming Student Experiences
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed
Puzzel Sets Out Its Social Responsibility Plans
