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AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
Contact Center & Omnichannel
The Retail Contact Center: 4 Trends for 2025
Customer Engagement Platforms
Amazon Redefines How Customers Shop with Its New “Buy for Me” Feature & Alexa Plus
Gartner Magic Quadrant for Digital Experience Platforms 2025: The Rundown
Gartner Magic Quadrant for Digital Experience Services 2024: The Rundown
10 CPaaS Providers to Watch Out for in 2025
SAP Announces a New Loyalty Management Solution & AI Shopping Assistant
Booking.com Looks to GenAI to Enhance the Travel Experience
Biden’s “Time Is Money” Initiative: What Does It Mean for the CX Industry?
Customer Centricity: A Definition, Examples, & Best Practices
Why You Need to Understand Customer Psychology to Elevate Experience and Satisfaction
The Undeniable Impact of Non-Verbal Communication on Customer Perception
The Art of Reflective Listening in Enhancing Customer Experience
Boost Customer Engagement Through These 6 Effective Strategies
Improving Customer Experience Outcomes with Customer Journey Management
The Critical Role of Social Perception in Understanding and Meeting Customer Needs
Ensuring Constructive Feedback Reception – The Key to a Resilient Customer Service Team
The Forrester Wave for Customer Journey Orchestration Platforms 2024: Top Takeaways
The College of Health Care Professions (CHCP) on How Its Transforming Student Experiences
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed
Puzzel Sets Out Its Social Responsibility Plans
