Clarify, the premier call recording and call quality management tool from Oak, is now available to use with Mitel MiCloud Flex, and MiVoice Business. Customers with Mitel can choose between a standard cost-effective integration, or an advanced web services solution using the Open Integration Gateway from Mitel, and the Secure Recording Connector.
Commenting on the latest offering, Product Director of Oak, Richard Garel-Jones, said that Clarify supports multi-site and resilient deployment options to support the needs of larger organisations with various business critical needs. There’s even a health monitoring solution integrated into the tool to flag problems and assist in optimising uptime.
With a robust call recording and monitoring solution, businesses will have everything they need to enhance customer experience by responding to trends in their call environment, and addressing common problems that might harm call quality.
Introducing Clarify Call Recording
The interface from Clarify is easy to use, simple, and brimming with features to simplify compliance and assist organisations in providing stronger customer experiences. CRM systems can be integrated using enhanced APIs to simplify search, GDPR compliance, and playback.
Marketing Manager for Oak Innovation, Ian Bevington, noted that Clarify is a software-focused recording solution that matches the freedom of deployment from Mitel to defend investment opportunities. Clarify integrates seamlessly with MiVoice Connect, MiCloud Flex, and MiVoice Business. What’s more, it can be deployed as a virtual environment, with standard and advanced integration options included.
The flexibility of Clarify means that it’s perfect for businesses that need a system that can evolve alongside business needs. Companies interested in accessing the Call Recording and Quality Management solutions from Oak in the form of Clarify for Mitel can access the services today through either Oak or Mitel.
