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AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
Contact Center & Omnichannel
The Retail Contact Center: 4 Trends for 2025
Big CX News from Salesforce, Canada Goose, SAP, Unilever & Google Cloud
Customer Analytics & Intelligence
From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks
Customer Engagement Platforms
SAP Launches Fresh Cloud Feature to Drive Enterprise Engagement
The Netflix-Warner Bros Deal Exposes Streaming’s Customer Experience Crisis
HCLTech and Cisco Launch AI-Driven Unified Contact Center Platform For Proactive Customer Engagement
Genesys Launches Agentic Virtual Agent For Self-Service Conversations and Resolutions
Community & Social Engagement
Reddit Sees Deeper Community Participation as Brands Shift Engagement Strategy
American Airlines Expands App Features to Give Customers More Control During Travel Disruptions
Amazon Now’s 30-Minute Pledge Raises the Bar for Customer Service
Cisco and Proto Hologram Demo an Edge AI Hologram for Retail CX
Talkdesk Says Retail Needs Orchestration, Not More AI Tools
8×8 Expands APAC Customer Engagement with Maven Lab Deal
Capgemini Reveals How Transparency and Connection Now Drive Consumer Loyalty
Event Driven Orchestration in Finance: From Payment Failures to Proactive Outreach
Stop Guessing: Use Context to Deliver Personalization That Converts
Samsung and Amazon Deepen Partnership to Deliver Seamless Shopping Experiences in UAE and Saudi Arabia
The College of Health Care Professions (CHCP) on How Its Transforming Student Experiences
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed
Puzzel Sets Out Its Social Responsibility Plans
