Digital customer service provider Glia has announced a partnership with LEVERAGE, a company that provides services to credit unions, to offer Glia’s Digital Member Service platform.
Via partnerships with technology firms, LEVERAGE offers solutions and consultancy to over 500 credit union clients. It said the addition of Glia’s platform to its suite would enable its clients to boost customer service as digital expectations increase.
Omni-channel Customer Experience
The Glia platform allows companies to communicate with customers in an omni-channel capacity, with features including messaging, video banking, voice and co-browsing.
“If credit unions are still only thinking about digital transformation, they’re a step behind their members, because for the most part, members have already evolved to digital-first,” said Dan Michaeli, CEO and co-founder of Glia. “Credit unions must respond by modernising and digitising service and support, making sure members never have to leave their current channel or device to receive guidance again. Such seamless, on-screen interactions have been proven to reduce member effort, boost loyalty and increase efficiencies for credit unions.”
Focusing on financial enterprises, Glia’s solution allows seamless switching between channels, with customers including the likes of Deutsche Bank, Berkshire Hathaway and bank of the West.
“Glia’s platform is a must-have in today’s marketplace; the solution enables a high-touch approach to member service within digital channels, making the experience more seamless and convenient for all involved,” said Steve Willis, president of LEVERAGE. “The strategic combination of human interaction and smart technology helps credit unions enhance the way they support members while simultaneously improving their bottom lines.”
Glia recently also partnered with user experience in banking firm Tyfone on digital banking solutions, incorporating video banking and other features into the latter’s NFinia digital banking suite.
“The screen is the centre of a customer’s universe, so businesses must adapt if they want to deliver a five-star experience,” said Dan Michaeli. “Through our partnership, Tyfone’s financial institution clients are modernising their approach to service, providing customers with quick, versatile support within digital channels. This ultimately leads to increased efficiencies, stronger relationships and a better overall customer experience.”
