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Workforce Engagement Management
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
Contact Center & Omnichannel
“Customer Service Is the New Marketing”: Reimagining the Golden Concept
Salesforce Introduces Marketing Cloud for Non-profits
CRM & Customer Data Management
Marketing 360 CRM Launches Small Business Benefits
Drift Debuts Conversational Marketing Tools
SugarCRM Extends SugarPredict AI Engine to Marketing
Smashing the Artificial Separation Between Customer Service and Marketing
Customer Analytics & Intelligence
Introducing SO Connect: A Marketing Solution for Offline Businesses
NewVoiceMedia Appoints John Eng as New Chief Marketing Officer
CX TV
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
Service, Sales, & Marketing: How to Unite Your Customer-Facing Teams – #CXTrends24
Avaya’s New Product Marketing VP on Latest AXP Innovations
