News
Keith Ramsdell, Principal Technical Product Manager for the Amazon Connect team

AI & Automation in CX

Amazon Connect Removes the Fear of AI deployment for Contact Center Leaders

Pasquale DeMaio AWS

AI & Automation in CX

AWS re:Invent: You Don’t Have to Choose Between Human and Agentic 

Security, Privacy & Compliance

ServiceNow Expands Its Security Reach With Veza Buy

CRM & Customer Data Management

Software “Frankenstacks” Are Costing Businesses More Than They Realize, Freshworks Warns

Virgin Media Faces £23.8MN Fine After Placing Its Vulnerable Customers At Risk

Security, Privacy & Compliance

Virgin Media Faces £23.8MN Fine After Placing Its Vulnerable Customers At Risk

telecom routing cx today

AI & Automation in CX

Telecom Routing Reinvented: How AI Routing Unlocks Smarter CX