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Voice of the Customer

Customer Experiences in the US Hit a Record Low (Again!), Forrester Says

Genesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AI

Contact Center

Genesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AI

What Is the Microsoft Copilot Service Workspace (CSW), and How Does It Work?

Contact Center

What Is the Microsoft Copilot Service Workspace (CSW), and How Does It Work?

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Workforce Engagement Management

3 In 5 Contact Center Agents Don’t Recommend Self-Service, Finds Gartner

Conversational AI

OpenAI Gives Businesses the Tools to Build Their Own Contact Center AI Agents

Salesforce Debuts Agentforce 3: The Top Takeaways

CRM

Salesforce Debuts Agentforce 3: The Top Takeaways