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Snapchat app displayed on the mobile smartphone

AI

Snapchat AI Spill Shows Why Chatbots Aren’t Ready to Run Customer Support Alone

AI

Anthropic’s Claude Haiku 4.5 Brings Enterprise-Grade Speed and Savings to Customer-Facing AI

Oracle Releases the $1.5bn AI Data Platform for Customer Service

Customer Data Platform

Oracle Releases $1.5bn AI Data Platform to Help Bridge the Gap Between GenAI & Enterprise Data

Klarna Rethinks CRM AI Strategy by Partnering With Google Cloud

AI

Klarna Rethinks CRM AI Strategy by Partnering With Google Cloud

Contact Center

IDC Names Five9 a European CCaaS Leader as Market is Set for $3.7BN Boom

Contact Center

Four Key Considerations for Contact Centers in 2025