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Proactive & Predictive Customer Support: How Lenovo Achieved It (CX Trends)
The AudioCodes Voca Conversational Interaction Center Goes Omnichannel (Big CX Update 2024)
UJET Helps Companies Reimagine Their Use of AI in Customer Experience (Big CX Update 2024)
Omnichannel: Could GenAI Offer the Silver Bullet? (CX Trends)
Virtual Agents: Avoiding the Pitfalls of Integrating Bots – #CXTrends24
Connect, Extend and Power your Contact Center with Microsoft Teams (CX Trends)
Enghouse Interactive Pledges to Solve “Real World Problems” with AI (Big CX Update 2024)
8×8 Sees “Huge Appetite” for AI & Automation, Introduces Engage (Big CX Update 2024)
Avaya on Simplifying Its Product Names & Its Roadmap (Big CX Update 2024)
AI in the Mid-Market: Driving Better Customer Service Experiences – #CXTrends24
Conversational Intelligence: Uncovering Insights for Better CX Outcomes – #CXTrends24
CPaaS: Delivering Faster, Stronger, & Better CX (CX Trends)
Five9 on the “Runaway Success” of Its AI Summaries Solution (Big CX Update 2024)
Puzzel on Launching Its CX Platform & the Second SaaS Wave (Big CX Update 2024)
evaluagent Unveils Its Predictive NPS Score (Big CX Update 2024)
MiaRec Introduces a Prompt Designer to Enhance Contact Center GenAI (Big CX Update 2024)
