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5 Contact Center Trends to Keep an Eye on in 2024
CRM
Salesforce CEO Marc Benioff Cautions OpenAI on Its “Ripped Off” Training Data & “Commoditized” Models
CX TV
GenAI-Powered Virtual Agents: The Trend, Traps, and Solutions
Gartner Analysts on the Top Trends Shaping CX in 2024
Customer Data Platform
Vodafone Teams Up with Microsoft to Transform Customer Experiences with GenAI
Workforce Engagement Management
Generative AI Beyond Self-Service: 3 Eye-Catching Contact Center Use Cases
Voice 2.0 and the Rise of Intelligent Voice in CX
Krisp Shows off AI That Changes the Accents of Contact Center Agents
OpenAI Has Launched a GPT Store. Here’s What It Means for Contact Centers
10 Impressive SugarCRM Features for Customer Service
Salesforce Announces Einstein Copilot Release Date, New AI for Service Cloud
Loyalty Management
Walmart Reveals Plans for Customer-Focused Retail Technologies
Zoom and the Future of Customer Engagement: Expert Takes
6 Reasons to Invest in Contact Center Generative AI
10 Ways Generative AI Will Change Agent Experiences
Salesforce’s Latest Innovation Turns Unstructured Data Into Actionable Intelligence
