Home → Generative AI
Contact Center & Omnichannel
SnapLogic Releases “Industry-First” GenAI Builder to Enhance Chatbot Experiences
Contact Center Generative AI: Use Cases, Risks, & Predictions
CRM & Customer Data Management
ServiceNow Wins Big from GenAI In Customer Experience & Beyond
Meet Buddy. Pega’s New Generative AI Assistant
NICE Drops an “Aggressive” Marketing Campaign for Enlighten AI
Customer Analytics & Intelligence
DPD’s GenAI Chatbot Swears and Writes a Poem About How “Useless” It Is
5 Generative AI Trends Impacting the Contact Center
Your Guide to Comparing Generative AI Contact Center Solutions
Microsoft Gives Copilot to Its Enterprise CCaaS Customers, Whether They Want It or Not
5 Contact Center Trends to Keep an Eye on in 2024
Salesforce CEO Marc Benioff Cautions OpenAI on Its “Ripped Off” Training Data & “Commoditized” Models
CX TV
GenAI-Powered Virtual Agents: The Trend, Traps, and Solutions
Gartner Analysts on the Top Trends Shaping CX in 2024
Vodafone Teams Up with Microsoft to Transform Customer Experiences with GenAI
Workforce Engagement Management
Generative AI Beyond Self-Service: 3 Eye-Catching Contact Center Use Cases
Voice 2.0 and the Rise of Intelligent Voice in CX
