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CRM
Salesforce Collaborates with Accenture on Generative AI
Event News
Join our Webinar – Plotting Your AI-Powered Contact Centre Strategy
Salesforce Launches Slack GPT
Voice of the Customer
Medallia Teams Up with Cresta, Expands Five9 and LivePerson Partnerships
Contact Center
Generative AI – A Sea of Change in CX
Conversational AI
7 Generative AI Innovations Changing Conversational AI
Microsoft Showcases How Copilot Augments Contact Center Experiences
SAP Promises Disruptive Generative AI Innovation
Big CX News from Salesforce, Zoom, and Twilio
Customer Data Platform
The Risks of Using Generative AI In Your Business
Google’s Latest Generative AI Plans Prompt an End-User Warning from Twilio
Salesforce Sprinkles Generative AI Into Its Automation Portfolio
Workforce Engagement Management
Dialpad and Zendesk: The Latest CX Vendors to Launch Generative AI Solutions
CX TV
6 Signs You Need CCaaS In Your Contact Centre
AWS Throws Its Hat Into the Generative AI Ring
Firefly Is an Exciting Step for Generative AI (and Adobe’s CX Mission)
