Big CX Update
The Latest on Another Big Call Center Lawsuit, Microsoft Teams’ New Contact Center Integration Model
AI, Expansion, and Excellence: Diabolocom’s Global Growth Story
The OneMagnify Approach to Mergers and Acquisitions
Contact Center
Scorebuddy’s CEO Discusses Future of Contact Center Innovation and AI Integration (Big CX Update)
Big CX Update: Miratech
Big CX Update: ComputerTalk
Cognigy “Revolutionizes” Customer Experience with AI (Big CX Update 2024)
CX TV
MaxContact Builds “Useful AI” for Contact Centers (Big CX Update 2024)
The AudioCodes Voca Conversational Interaction Center Goes Omnichannel (Big CX Update 2024)
UJET Helps Companies Reimagine Their Use of AI in Customer Experience (Big CX Update 2024)
Enghouse Interactive Pledges to Solve “Real World Problems” with AI (Big CX Update 2024)
8×8 Sees “Huge Appetite” for AI & Automation, Introduces Engage (Big CX Update 2024)
Avaya on Simplifying Its Product Names & Its Roadmap (Big CX Update 2024)
Five9 on the “Runaway Success” of Its AI Summaries Solution (Big CX Update 2024)
Puzzel on Launching Its CX Platform & the Second SaaS Wave (Big CX Update 2024)
evaluagent Unveils Its Predictive NPS Score (Big CX Update 2024)
MiaRec Introduces a Prompt Designer to Enhance Contact Center GenAI (Big CX Update 2024)
ULAP on Smart Exchange & Avoiding Expenditure on Unused SaaS Apps (Big CX Update 2024)
