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Contact Center
The Development of Sentiment Analysis: How AI is Shaping Modern Contact Centers
Google Demonstrates How to Build and Deploy GenAI Agents
End-to-End Customer Journeys: Better Conversations, Improved Brand Value
CX TV
Cognigy Shares Plans for AI Workforce of the Future Post Funding Round
Even Customer Support Needs Customer Support
Event News
CX All-Stars: Leaders Reveal Their Biggest Business Mistakes
CRM
What’s New in the Customer Experience World?
Customer Experience Design: Removing Friction from Customer Journeys – #CXTrends24
Proactive & Predictive Customer Support: How Lenovo Achieved It (CX Trends)
Omnichannel: Could GenAI Offer the Silver Bullet? (CX Trends)
Virtual Agents: Avoiding the Pitfalls of Integrating Bots – #CXTrends24
Connect, Extend and Power your Contact Center with Microsoft Teams (CX Trends)
AI in the Mid-Market: Driving Better Customer Service Experiences – #CXTrends24
Conversational Intelligence: Uncovering Insights for Better CX Outcomes – #CXTrends24
CPaaS: Delivering Faster, Stronger, & Better CX (CX Trends)
Agent Experience: The Secrets to an Engaged Contact Center Team – (CX Trends)
