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Blazing a Trail: Why Voice (yes really) is the Hottest Thing in Digital Channels
Voice of the Customer
Customer Research Strategy that Delivers Optimal Customer Experiences
CRM
Building a CX Program from the Ground Up: Insights from a Head of Client Experience
Big CX News from Avaya, Salesforce, Vonage, & Gartner
Timpson Holds the Key to Customer Service Success, Report Reveals
McDonald’s Is Failing on Customer Satisfaction, Report Finds
Conversational AI
Target Announces “Transformative” GenAI Chatbot for Team Members
How Will Customers React to the L’Oréal- Estée Lauder Child Labour Scandal?
CEOs Are Leaving CX Companies: A Short-Term Trend or the New Normal?
Customer Data Platform
“Eat Your Own Dog Food!” – Lessons from a Chief Experience Officer
Sprinklr Enters the Customer Feedback Management Space
Microsoft: Copilot for Service Boosts Customer Satisfaction by 12 Percent
Loyalty Management
Proactive Service: Anticipating Customer Needs for Exceptional CX
Customer-Centricity 101: Understanding and Anticipating Customer Needs
How to Identify and Support Vulnerable Customers
Sprinklr Develops “Digital Twins” to Spread Conversational AI Across the Enterprise
UK Consumers Are Sick and Tired of ‘Brandmin’, According to Twilio Report
Is NPS at Risk? Why It’s Time This Beloved Metric Got An Overhaul
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed
BISSELL Transforms CX Strategy with Five9
Making the Most of User-Generated Content
Stay on the Cutting Edge with the CX Today Newsletter
10 Voice of the Customer Best Practices to Supercharge Your CX Strategy
What is the Voice of the Customer (VoC)?
