Global provider of solutions for secure transactions, PCI Pal, has now announced the arrival of the new PCI Pal Digital service. The solution, which will launch on Data Protection Day 2020, is designed to deliver PCI compliance for all payments across digital channels. That includes support for SMS, social media, email, and webchat.
Combined with existing solutions in the PCI Pal portfolio, such as Agent Assist and IVR payment systems, the PCI Pal Digital experience will allow for a true omni-channel experience for businesses and contact centres alike. The new solution ensures that organisations can provide secure payment options for digital engagement wherever they are in the digital world.
Supporting the Digital Era
Studies conducted by LivePerson recently confirmed that 65% of EU customers are interested in using digital messaging and chatbots to engage with brands. The PCI Pal Digital solution will support organisations in offering a secure payment option for a host of digital channels, including WhatsApp and Facebook Messenger.
According to the CEO of PCI Pal, James Barham, the market is now experiencing a shift towards digital engagement. Because of this, PCI Pal wants to ensure that its customers and partners can leverage transaction opportunities within those new sales channels. Businesses are increasingly adding new digital solutions to their strategy for customer engagement, and it will be crucial to ensure adherence to the latest rules and regulations for compliance in these spaces.
PCI Pal Digital helps customers to embrace a new generation of multichannel engagement solutions, without having to sacrifice on security or customer experience.
Secure Payments Through Every Channel
PCI Pal Digital allows for secure payments through any digital channel. Once a payment has been requested using the preferred channel, the system generates an URL that directs customers instantly to a secure page that allows them to safely enter their details for payment. Through the entire process, the contact centre agent can track the customer’s progress in real-time, allowing organisations to provide a more seamless experience without disrupting the payment journey.
PCI Pal’s technology ensures that information remains secure by descoping all digital channels from the PCI DSS requirements. As the adoption of digital channels within organisations continues, PCI Pal believes that now is the perfect time to introduce its digital payment offering. As with all the solutions available from PCI Pal, the service is served from within the company’s cloud-based global platform, to integrate with all engagement environments. Additionally, the solution has been developed completely in house.
