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AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
Contact Center & Omnichannel
The Retail Contact Center: 4 Trends for 2025
Customer Engagement Platforms
Supporting Vulnerable Customers Through the Cost-of-Living Crisis
ServiceNow Transforms Its Partner Program to Build Ecosystem Growth
Google, Samsung, and Lenovo Make Moves to Improve Retail Experiences
It’s Your Last Chance to Apply for the CX Awards 2023
Composable Customer Experience Is the Future
Event News
CX Awards Applications Close This Friday! 🚨
Microsoft Picks Digital Perseverance as a Critical CX Goal for 2023
TELUS International Completes WillowTree Acquisition
The Application Deadline Is Almost Here for CX Awards 2023
The Metaverse, Web 3.0, and Crypto to Take a Back Seat in 2023
Reasons to Apply for the CX Awards 2023
Frontier Airlines Ditches Telephone Customer Service
Puzzel Sets Out Its Social Responsibility Plans
ISG Pinpoints Four Enterprise Client Personas for BPOs
Weathering the “Perfect Storm” In Retail
Get Ready for Black Friday: It Is Going to Be HUGE!
The College of Health Care Professions (CHCP) on How Its Transforming Student Experiences
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed
CX TV
The 2022 Global Consumer Trends Report with Bruce Temkin
