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Marketing & Sales Technology
No Plug-Ins, No Hassle: Payments Go Native in Zendesk
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
CRM & Customer Data Management
HubSpot to Hike Up Prices for Its Marketing Hub
Customer Analytics & Intelligence
Unlocking Insights from Customer Conversations for Marketing
Contact Center & Omnichannel
ZoomInfo Launches Account-Based Marketing Platform
Customer Engagement Platforms
Comviva Debuts Marketing and Rewards Platform
Plannuh Marketing Automation Platform Raises $4mn
Oracle Announces Fusion Marketing Automation Solution
Shopify Invests in Ecommerce Marketing Platform Yotpo
Medallia Marketing Experience Added to Salesforce AppExchange
Plannuh Marketing Platform Debuts Salesforce Integration
AnyRoad Debuts Field Marketing Data Collection Solution
Oktopost Receives $20mn for Social Marketing Platform
Salesforce Introduces Marketing Cloud for Non-profits
Marketing 360 CRM Launches Small Business Benefits
Drift Debuts Conversational Marketing Tools
SugarCRM Extends SugarPredict AI Engine to Marketing
Smashing the Artificial Separation Between Customer Service and Marketing
The Future of Marketing: How Brands Can Build Trust in an AI-Driven World
CX TV
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
Service, Sales, & Marketing: How to Unite Your Customer-Facing Teams – #CXTrends24
