8×8 has announced its decision to implement a privacy standard to protect customer data privacy.
The cloud communications vendor revealed that it had taken significant measures to strengthen its service governance.
This strategy will allow the company to expand its range of security and compliance frameworks, establishing itself as a trustworthy provider for customer enterprises.
The implementation, better known as ISO/IEC 27018, is a well-established privacy standard used by enterprises worldwide to protect customer data in public cloud environments.
And with security concerns now at an all-time high, vendors will need to consider how best to protect their customers’ data.
Darren Remblence, Chief Information Security Officer at 8×8, highlighted how customer demand for security around data management is a bare minimum requirement.
“Customers should never have to trade speed or innovation for security,” he explained.
“ISO/IEC 27018 gives organizations even stronger guarantees that their data is handled responsibly and transparently.
“It means they can move faster, meet compliance requirements with confidence, and trust that privacy is built into every part of their communications experience.”
This privacy standard is a code of practice that protects personal data from public cloud providers and shields any private or personally identifiable information (PII) from falling into the hands of third parties.
It contains core regulations for enterprises that choose to adopt this standard, such as data processing with customer consent, supporting customer data handling, transparency with data protection approaches, and implement strong security measures, including restrictions and encryption methods.
This standard also includes controls for handling data access, use, transparency, and dealing with incident response.
This assures customers that 8×8 is meeting the higher standards required for durable data handling.
What This Means For 8×8 Customers
This implementation into 8×8’s security management system enhances privacy and security for 8×8 Platform for CX, a unified CX communications platform that includes multiple capabilities for customer-facing teams and customer interaction management.
Customer enterprises can enhance their vendor onboarding routines with faster security evaluation, reduced data exposure risk, and transparency with data handling.
It also enables 8×8 customers to feel secure in where they place their data, with constant review and improvement from the vendor’s security and compliance team to ensure these standards are kept, including privacy practices, data handling, and cloud architecture.
And with the customer playing a significant role in its activity, data processing can only happen under customer instruction and is kept informed consistently about its storage whereabouts and who can access it.
This highlights 8×8’s commitment to its customers’ privacy and security, assuring that data handling is less likely to be compromised or misused.
Growing 8×8’s Security Portfolio
The privacy standard also allows 8×8 the chance to build up its security and compliance portfolio to meet the growing demands from customer expectations.
This portfolio has also included similar frameworks, including ISO/IEC 27001, ISO/IEC 27017, SOC 2, and HIPAA mapping, which involve building and assuring security controls and management within a system, as well as several other regulatory standards to assure 8×8’s commitment to security requirements.
This decision also comes during a time when customer expectations have risen significantly in the last year, after a wave of cyberattacks that profoundly impacted the customer experience sector, including CX giants such as Salesforce, Zendesk, and Google.
This places risk on data handling processes such as migration and storage methods, forcing vendors like 8×8 to stay ahead of cyberattack activities.
