Every provider promises intelligent automation, faster resolution times, and a better experience for both agents and customers.
But how do you know who to trust, and which platform is actually ready to deliver real value?
Here’s what to look for when choosing the right AI provider for your contact center:
- Look Beyond the Buzzwords
Terms like “agentic AI” are now everywhere, but they’re often used loosely. If a vendor says they can make you fully agentic in a few months, it’s worth pressing for details.
- What do they actually mean by “agentic”?
- What tasks will the AI handle, and how?
- Is a human still in the loop?
- How is oversight managed?
- Ask for Proof
Any serious provider should be able to point to real results.
Jon Quayle, Product Evangelist at Deepdesk, explained: “At Deepdesk, we’ve been doing this for six years, well before ChatGPT made AI mainstream.”
“We’ve helped partners like Rabobank and DHL save millions through AI-powered support.”
“We can walk you through real-world examples of how we helped teams streamline operations, reduce handling time, and improve service quality,” Quayle added.
If a provider can’t show evidence, they may still be in the proof-of-concept phase.
- Consider Time to Value
Some platforms promise powerful features but take a year to implement. Deepdesk takes a different approach.
“We can usually have a working trial live in 6–8 weeks, so you can start learning and iterating sooner,” Quayle explained.
“Quick implementation matters. The sooner you can test and refine AI in your real workflows, the faster you’ll see results.”
- Think Long Term and Stay Flexible
Your contact center tech stack will evolve. The best AI platforms are flexible enough to evolve with it.
Deepdesk sits alongside your existing systems and plugs into whatever tools you already use—Salesforce, Genesys, Zendesk, or others.
“We make it easy to add or replace platforms without starting from scratch.”
- Don’t Just Buy Software—Choose a Partner
Finally, remember that implementing AI is a journey. You don’t need a vendor that just sells you software and leaves you to figure it out. You need a partner that will walk you through use case design, implementation, and scaling.
Deepdesk takes a consultative approach, helping each customer find the right balance of automation, human oversight, and orchestration.
Whether you’re just getting started or ready to scale, we help you move at the pace that works for you.
AI in the contact center isn’t one-size-fits-all. Choose a provider who understands that, and is ready to grow with you.
To find out more about how Deepdesk can help on your journey, visit their page.
