Latest Autonomous Agents News

Contact Center & Omnichannel​

Oracle vs SAP Contact Center: Which Autonomous CX Pitch Is Ready for the Real World?

AI & Automation in CX

Freshworks Celebrates 90% Freshdesk Omni Migration With Autonomous Support Expansion

AI & Automation in CX

Amazon’s Q2 Earnings Expose the Hidden AI Cost Crisis Crippling Enterprise CX

AI & Automation in CX

From SaaS to Agents-as-a-Service: Microsoft’s Aims to Redefine the CX Tech Stack

AI & Automation in CX

HubSpot Takes Aim at AI Agent Sprawl

AI & Automation in CX

OpenAI Launches Presence Amid AI Agent Safety Concerns

AI & Automation in CX

The Agentic AI Reality Check: Why Trust and Control Are Eclipsing Model Power

AI & Automation in CX

The Contact Center AI Governance Gap Is Costing You

AI & Automation in CX

Most CX Leaders Are Still Buying for the Last AI Cycle

AI & Automation in CX

Webex CX Chief On What Enterprise AI In CX Gets Wrong

AI & Automation in CX

From Reactive to Agentic: What an AI Native Contact Centre Actually Looks Like

Event News

NiCE World London 2026 Is Almost Here, and the CX Agenda Looks Hard to Ignore

AI & Automation in CX

Datamark’s Playbook for Real-Time CX Changes

AI & Automation in CX

CCW Vegas 2026: 10 CX Trends That Prove the Industry’s AI Honeymoon Is Well and Truly Over

AI & Automation in CX

CCW 2026: Is AI Making Customer Experience Better – or Just Cheaper?

Customer Analytics & Intelligence

From Reactive to Predictive: How VoC Data Is Changing the Outsourcing Conversation