Latest Agentic AI in Customer Service​ News

AI & Automation in CX

Is the Standalone Contact Center Dead? Why Zoom’s Q2 Signals a Vendor Purge

AI & Automation in CX

The Future of CX Isn’t AI. It’s Humans

AI & Automation in CX

Salesforce’s Outcome-Based Pricing: Strategic Masterstroke or Defensive Scramble Against AI Seat Compression?

AI & Automation in CX

TTEC Digital Lands First Agentforce Contact Center Go-Live

AI & Automation in CX

ServiceNow, Salesforce, and Synthflow expose the operational issues behind agentic CX

AI & Automation in CX

A Guide to Dreamforce 2026: What CX Leaders Need to Know About Salesforce AI

CRM & Customer Data Management

Gartner Magic Quadrant for CRM Sales Platforms 2026: The Rundown

AI & Automation in CX

Zendesk: Your AI Is Only as Good as Your Knowledge

AI & Automation in CX

Genesys Puts AI Trust at the Center of Its Agentic CX Strategy

Customer Analytics & Intelligence

Can CallMiner Eureka Turn Conversations Into CX Action?

AI & Automation in CX

The AI Race Has a Customer Experience Problem

AI & Automation in CX

NiCE Wins Big CX AI Deals, But Enterprise Adoption Takes Time

Contact Center & Omnichannel​

Zendesk Explain Why The App Sidebar Is Dead

AI & Automation in CX

Freshworks Celebrates 90% Freshdesk Omni Migration With Autonomous Support Expansion

AI & Automation in CX

Amazon’s Q2 Earnings Expose the Hidden AI Cost Crisis Crippling Enterprise CX

AI & Automation in CX

From SaaS to Agents-as-a-Service: Microsoft’s Aims to Redefine the CX Tech Stack