Welcome to our round-up of the top news in the CX space over the last seven days.
Salesforce Launches Sales Cloud Unlimited
Salesforce has launched an “unlimited” version of Sales Cloud which brings together a host of capabilities into one platform.
The company unveiled the Unlimited bundle at its World Tour event in London. Also included in the subscription are Sales Engagement and Salesforce Inbox.
Ketan Karkhanis, General Manager and Executive Vice President of Sales Cloud, said:
“Companies need technology that unites workflow, automation, and intelligence to drive productivity and efficient growth across every channel, and now with Sales Cloud Unlimited, our customers can have all three.”
Vonage Chosen by Digital Banking Firm to Improve CX
Digital banking and payments firm Revolut has selected Vonage Contact Centre for Salesforce solution to improve customer communication.
The integration will enable Revolut agents to route calls between team members and customise dashboards with real-time performance metrics, strengthening overall contact centre efficiency.
Invoca Valued at $1.1B Following $83M Investment
Cloud-based conversation intelligence provider Invoca has closed an $83 million Series F equity financing, reaching a valuation of $1.1 billion.
The company plans to invest funds into several areas, including product development and partnerships in the contact centre ecosystem.
Webhelp Acquires Grupo Services
Customer experience and BPO firm Webhelp has acquired Grupo Services, a Brazil-based CX technology vendor to expand its portfolio of solutions.
The acquisition is in line with Webhelp’s mission to expand its global presence and become a “reference player” in the Americas.
Founded in 2001, Grupo Services offers a portfolio of digital services including chatbots, omnichannel capabilities, IVR, self-service portals, and CX journey design.
