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Data & Analytics
Microsoft CEO Satya Nadella Wants to Change How You Think About AI
Vonage & Twilio Are In Hot Water for Breaching Australian Anti-Scam Rules
UiPath’s New Autopilot Turns Paper Documents Into Automation Apps
Generative Artificial Intelligence: A Guide to Maximizing the Benefits and Avoiding the Pitfalls
Salesforce Goes Deeper on Sustainable Tech Development with Ferrovial and NTT DATA
SAP Launches Generative AI Copilot “Joule”
Amazon Pledges to Invest $4BN in Anthropic, Becomes Its Primary Cloud Provider
Cisco Snaps Up Splunk for $28BN in Major Data, Observability, and Security Play
Quadient Acquires Daylight Automation, Releases Inspire iForms
What Is Zoom Revenue Accelerator? Revamping Sales IQ
Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises 2023: The Rundown
Four steps to use CX data effectively
New Microsoft Dynamics 365 Customer Insights Is Generally Available
Harnessing Real-Time Data for Improved Customer Experience Understanding
Capacity Snaps Up LumenVox and Denim Social In Major CX Play
Customer Experience Analytics: The Benefits and Opportunities
CRM
The Latest BIG News from Zoom, Twilio, Five9, Journey and Avaya
Contact Centre
Twilio Reveals GenAI-Powered Tools at SIGNAL Event
CX TV
Assessing the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed
Protecting Customer Data in the Face of Cyberattacks
Stay on the Cutting Edge with the CX Today Newsletter
What Customer Insights Is Adobe Pulling From the Metaverse?
An Introduction to Customer Data Integration (CDI)