CX Today is set to attend the Contact Center Expo 2025 later this month, joining thousands of other visitors from the CX industry.
With trends and product forecasts rapidly changing, businesses can showcase and seek out the latest technology innovations and strategies at this year’s expo.
Through various seminars, booths, panel debates, and live technology demonstrations, visitors will receive an invaluable insight into the latest era of customer experience technology.
And with thousands of CX leaders and professionals from across the continent in attendance, visitors can gain practical insights and guidance from well-recognised experts at industry-leading enterprises.
Check out the upcoming, cannot-miss exhibitors, speakers, themes, and more below.
Exhibitors and Speakers
With 116 company exhibitors expecting to be in attendance, some of the top CX companies are scheduled to attend, with a list of where to find them, who will be speaking, and at which seminar.
Five9 – Stand CC-L20
Speakers:
Steve Blood, VP of Market Intelligence & Evangelism: Rise of the Machines: The Dawn of Agentic CX
Ty Stephens, Director of Channel Sales, EMEA: CX is Still Human – Agentic AI Just Makes it Smarter
Microsoft – CC-J60
Speaker:
Sebastian Reeve, Director of Strategy, Customer Experience Applications: Become an Agent Boss: Human + AI Collaboration with Microsoft
AWS – CC-J30
Speakers:
Shameem Smillie, GTM Specialist Leader at Amazon Connect: Transforming Customer Experience with Amazon Connect
Soumya Unni, Solution Architecture Leader at Amazon Connect: Transforming Customer Experience with Amazon Connect
Salesforce – CC-H20
Speaker:
David Brown, SVP & Chief Customer Officer: The Agentic Contact Center: A Salesforce Vision for AI & Confident Agents
8×8 – CC-F40
Speakers:
Chris Angus, VP CPaaS & CX Expansion: Frictionless by Design: Modernising Customer Experience with CPaaS
Maxine Eunson, Head of Public Sector: Transforming Public Sector CX with Purpose-Driven Communications
Cisco Webex – CC-G30
Speakers:
Joseph Pratten, CX Sales Specialist: See It, Test It, Trust It: AI Agents in the Contact Center
Keith Griffin, Cisco Fellow VP: Agentic AI: From Hype to Reality
Vonage – CC-F20
Speaker:
Tara Aldridge, Head of Product Enablement: Inclusive CX: Designing Journeys That Leave No Customer Behind
Dialpad – CC-L10
Speaker:
Michele Sama, Director of Engineering: Future-Proof Your CX: The Practical Agentic AI Roadmap
Genesys – VIP Lounge
Speaker:
Keith Fulford, Director of Business Value Engagement at Genesys: CX Trends 2026: Agentic AI and the Future of Orchestrated Experiences
NiCE – CC-M30
Speakers:
Andrew Tucker, Solution Engineer: Cut Through the Complexity: Turning Your Data Chaos into Clarity
Natalee Wiggins, Solution Sales Executive: Cut Through the Complexity: Turning Your Data Chaos into Clarity
Talkdesk – CC-K40
Speaker:
Gary Ovenall, Regional Vice President, EMEA Solution Engineering: Beyond CCaaS: Enter the Era of Customer Experience Automation
Verint – CC-N20
Speakers:
Huw Jones, Director, Solutions Consulting: Turning Strategy into ROI: What High-Performing Contact Centres Do Differently
Keith Barrow, Director, Solutions Consulting: Turning Strategy into ROI: What High-Performing Contact Centres Do Differently
Zendesk – CC-G50
Speaker:
Kathryn Simons Porter, Principal Contact Center Sales Specialist: CCaaS, CEC, or CRM? AI-powered Resolutions for Every Call and Channel
Themes
Contact Center Expo has provided a list of content themes in CX, Tech, and Business for visitors to look forward to hearing about this year:
Customer Experience
- Supporting vulnerable customers
- Issue resolution
- Fostering trust
- Personalisation
- Creating efficiency for the customer
- The ideal customer journey
Tech Innovation
- AI
- Omnichannel integration
- Data Analytics
- VR
- Cloud-based solutions
- Workforce management
Business Strategies
- Leadership and Culture
- Workforce Management
- Recruitment & Training
- Employee engagement
- Operational efficiency
- Agent support
Agenda
Contact Center Expo is expected to run from 9.30am – 4.30pm GMT Wednesday November 19th to 9.30am – 4pm GMT Thursday November 20th, located at London’s ExCel venue.
You can obtain the full two-day seminar agenda list here.
