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Gartner Magic Quadrant for Conversational AI Platforms 2025: The Rundown

Conversational AI

Gartner Magic Quadrant for Conversational AI Platforms 2025: The Rundown

Salesforce to Roll Up Regrello, Its Third Acquisition in Three Weeks

CRM

Salesforce to Roll Up Regrello, Its Third Acquisition in Three Weeks

Miratech on AI Mayhem Five Big Mistakes Companies Are Making with AI

Conversational AI

Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI

The Future of Agentic AI: What’s Next for Contact Centers CX Today News

Contact Center

The Future of Agentic AI: What’s Next for Contact Centers

No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service CX Today News

CRM

No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service

A Customer Service AI Agent Spits Out Complete Salesforce Records in an Attack by Security Researchers

CRM

A Customer Service AI Agent Spits Out Complete Salesforce Records in an Attack by Security Researchers