News

Contact Center & Omnichannel​

Woolworths NZ Contact Center Strike Disrupts Christmas Customer Support

The Future of Customer Support Gets Visual – and Real

CX TV

The Future of Customer Support Gets Visual – and Real

Event News

The Essential 2026 Conference Calendar for Contact Center and CX Leaders

From CX 2025 to 2026: Consumer Insights and the Trends That Will Define the Year Ahead

CX TV

From CX 2025 to 2026: Consumer Insights and the Trends That Will Define the Year Ahead

Illustration showing ERP systems weaving finance, supply chain, HR, and CX data into a unified workflow.

Contact Center & Omnichannel​

How ERP Systems Weave CX and Operations Together

Instacart Disables Pricing Test Model Following Customer Backlash Around Dynamic Pricing

AI & Automation in CX

Instacart Disables Pricing Test Model Following Customer Backlash Around Dynamic Pricing