News
Freshworks Acquires FireHydrant to Target Incident Management Unification

Service Management & Connectivity

Freshworks Acquires FireHydrant to Target Incident Management Unification

Security, Privacy & Compliance

ServiceNow in Talks to Buy Armis for $7BN, in Next Phase of CX-Driven Cybersecurity Consolidation

A vintage toy robot with a blue body, red ears, and a spring antenna stands against a bright orange background. A white speech bubble icon appears beside its head to represent a chatbot. The Cyara logo is displayed in the lower left corner.

AI & Automation in CX

The New Baseline: Consumers Use AI at Home. Why Are Your Chatbots Stuck in 2019?

ServiceNow Moveworks acquisition announcement

CRM & Customer Data Management

ServiceNow Completes Moveworks Acquisition, Cementing Its Agentic AI Ambitions

AI & Automation in CX

From AI Hype to Honest Advice: Why 8×8 Says the Next Phase of CX in 2026 Is About Outcomes

Zoom Launches AI Companion 3.0, Expanding the Platform's AI Offerings

AI & Automation in CX

Zoom Launches AI Companion 3.0, Expands its AI Strategy