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News

Security, Privacy & Compliance

Misconfigured Software at Petco Exposes Sensitive Customer Data

Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services

AI & Automation in CX

Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services

Security, Privacy & Compliance

Coupang CEO Resigns as Regulators Tighten Oversight Following Data Breach

AI & Automation in CX

Salesforce’s Biggest Platform Expansion in 18 Years Lets Anyone Build and Sell AI-Powered Business Applications

AI & Automation in CX

From 600 Complaints to 40: How Simplyhealth used Agentforce to Transform CX with AI

Choosing a Journey Orchestration Platform CX

CRM & Customer Data Management

How to Choose a Journey Orchestration Platform in 2026