Zoom has today announced the general release of its new product, AI Companion 3.0.
The product, initially announced earlier this year at Zoomtopia 2025, will allow users to utilize workflow assistance in meetings and chats for real-time support.
Speaking on the Fox Business program, Mornings with Maria, Zoom CEO Eric Yuan explained that Zoom Companion 3.0 is part of the continuation of the company’s AI transformation strategy.
“In the AI era, we are leveraging AI to build an AI-first work platform – to have people connect to work smarter, better, and faster,” he said.
“We are doubling down on AI to further innovate our platform – and truly have people stay connected.”
This strategy will also benefit Zoom’s enterprise customers and its customer-facing teams as it moves toward monetizing AI agents.
“We are looking at AI from a customer perspective – take Zoom Contact Center, we leverage AI to build a Zoom virtual agent we can monetize.”
Furthermore, agent customization couldn’t be simpler, with Zoom offers customers the capabilities for agent creation.
“You can leverage Zoom AI Companion to build an agent – any employee can leverage Zoom AI Companion to automate workflow.”
Zoom AI Companion 3.0
Having been over two years since the original release of the Zoom AI Companion, the communications vendor has revealed its latest evolution to the agentic AI tool, extending its AI-first capabilities to optimize customer workflows.
This update now offers these agentic features across all its services, allowing enterprise customers to utilize AI tools across all areas.
And by utilizing both Zoom’s and third party LLMs, the platform offers a federated AI model approach to deploy requests and queries to the relevant tool.
This allows users to experience improved performance levels by automatically being paired with the most effective model, as well as swap out and change them without disrupting the experience.
This release also includes the AI Companion work surface, a web-based tool that allows users to turn interactions across various meetings into an all-in-one insight and progress tracker, without having to manually upload transcripts and documents.
Zoom AI Companion 3.0 offers further capabilities for workflow optimization, including:
- Agentic Retrieval – This capability can access interaction data from both Zoom and third-party communication apps, such as Gmail, Outlook, Google Drive, and OneDrive for user queries.
- Post Meeting Follow Up – For proactive workflows and conversations, the update identifies next-step tasks and generates email drafts to help move teams faster toward results.
- Daily Reflection Report – By compiling a user’s interactions and workflow tasks, this tool provides customers with daily summaries to reflect on upcoming priorities and progress results.
- Agentic Writing Mode – Users can work alongside AI to draft, edit, and refine documents by utilizing specific meetings and data to improve formal interactions.
- Document Exporting Simplified – This allows users to export AI-generated content into various formats to support different systems and organizations with access to files.
- Zoom Docs – By exporting specifically to Zoom Docs, customers can collaborate on ideas and strategies with shared commenting, version history, and co-authored tools.
- AI Brainstorming Partner – Customers can now utilize this capability for presentation and project planning.
- Deep Research Mode – This capability provides effective insights through document and meeting analysis to avoid excessive manual research for straightforward conclusions and patterns.
Despite its major investment focusing on AI, Zoom affirms that it remains committed to offering its customers safe tools that stay in line with security and privacy expectations.
This includes encrypted customer data during movement between customers, providers, and data centers, ensuring that interactions are not utilized for model training.
Velchamy Sankarlingam, President of Product and Engineering at Zoom, explained how this latest evolution offers customers valuable tools for interaction evaluation.
“The launch of AI Companion 3.0 is a turning point for Zoom, continuing our transformation from a meeting company into a pioneer of AI-first intelligent work orchestration. By empowering our users with new AI Companion capabilities, we’re helping them get even more done so they can focus on connection,” he said.
“Offering AI Companion’s newest capabilities both as a standalone option and within paid Zoom plans reflects our core belief of democratizing access to AI and providing users with intuitive solutions that can seamlessly understand their work context and help move conversations to completion.”
What this Update Means for CX
For customer interactions, AI Companion 3.0 can be used to help teams uncover trends quickly across communication channels to justify repetitions in customer issues and interactions without manual intervention.
This tool accesses context across services and eliminates silos to offer effective customer data, whilst also supporting teams from across the enterprise to access various information.
By automatically uncovering conversation history from various sources, customer teams can utilize these results to transform customer experience.
And by automating routine tasks, teams can experience conversation summaries, following step actions, and further follow-up notes for condensed customer engagement results.
This update also offers real-time context during customer interactions, allowing customer-facing teams to access up-to-date information and context on a customer’s issue or query to provide speedy support and reduce interaction overflow.
Furthermore, it can create documents and reports from customer interactions, allowing teams to receive varied options based on the context needed.
The companion also allows these teams to prepare for calls by offering relevant data and summaries to identify customer topics and priorities for the conversation, resulting in stronger service outcomes.
Kevin Kieller, Co-Founder and Lead Analyst at EnableUC, highlighted how this update will provide simplified user experience with straightforward collaboration opportunities.
“AI Companion 3.0 is the type of solution people need to get work done,” he said.
“People need easy-to-use, consistent, consolidated solutions, and that’s exactly what Zoom is striving to deliver with AI Companion 3.0.
“Adopting this type of solution will help organizations be more efficient and collaborative, ultimately driving productivity across an organization.”
