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8×8 Sees “Huge Appetite” for AI & Automation, Introduces Engage (Big CX Update 2024)
Avaya on Simplifying Its Product Names & Its Roadmap (Big CX Update 2024)
AI in the Mid-Market: Driving Better Customer Service Experiences – #CXTrends24
Conversational Intelligence: Uncovering Insights for Better CX Outcomes – #CXTrends24
CPaaS: Delivering Faster, Stronger, & Better CX (CX Trends)
Five9 on the “Runaway Success” of Its AI Summaries Solution (Big CX Update 2024)
Puzzel on Launching Its CX Platform & the Second SaaS Wave (Big CX Update 2024)
evaluagent Unveils Its Predictive NPS Score (Big CX Update 2024)
MiaRec Introduces a Prompt Designer to Enhance Contact Center GenAI (Big CX Update 2024)
ULAP on Smart Exchange & Avoiding Expenditure on Unused SaaS Apps (Big CX Update 2024)
Agent Experience: The Secrets to an Engaged Contact Center Team – (CX Trends)
CRM: 5 Trends Tearing Through the Market – #CXTrends24
LLMs: The Misconceptions, Implementation Strategies, & Benefits – #CXTrends24
Intermedia Rethinks Contact Center Sentiment Analysis, Discusses Its Roadmap (Big CX Update 2024)
Generative AI: Customer Experience Strategies (CX Trends)
AssemblyAI Introduces Its Next-Gen Speech AI Models & What Sets Them Apart (Big CX Update 2024)
