Customer Analytics & Intelligence
Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI
Contact Center & Omnichannel
Solving Customer Journey Fragmentation with Unified Workflows
CX Trends
Salesforce Report Reveals 119% Upsurge in AI – Are Customers More Willing to Interact With AI Agents?
Gartner Reveals Top Tech Trends For 2026
Big CX Update
The OneMagnify Approach to Mergers and Acquisitions
Returnuary Is Real – and It’s a Retail Nightmare
CX TV
CX Trends 25 – Top 10 Customer Experience Predictions
CX Trends 2025 – Trusted Voices, Bold Predictions
CX Trends 2025 – Award-winning Foresight
Event News
CX Predictions for 2024: What Came True?
Customer Experience Design: Removing Friction from Customer Journeys – #CXTrends24
Proactive & Predictive Customer Support: How Lenovo Achieved It (CX Trends)
Omnichannel: Could GenAI Offer the Silver Bullet? (CX Trends)
Virtual Agents: Avoiding the Pitfalls of Integrating Bots – #CXTrends24
Connect, Extend and Power your Contact Center with Microsoft Teams (CX Trends)
AI in the Mid-Market: Driving Better Customer Service Experiences – #CXTrends24
Conversational Intelligence: Uncovering Insights for Better CX Outcomes – #CXTrends24
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