CX TV
Customer Contact Week 2024: What to Expect from the World’s Largest Customer Contact Event
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
AI in the Contact Center: The Opportunities, Risks, and Rewards
BIG CX News – The Latest on Twilio’s CEO Change & Zendesk’s Klaus Acquisition
GenAI-Powered Virtual Agents: The Trend, Traps, and Solutions
Krisp Shows off AI That Changes the Accents of Contact Center Agents
The Forces Shaping Customer Experience (and Why They Matter!)
Why Are So Many CCaaS Customers Changing Providers?
The Three Types of Contact Center Platforms (and Which Is Best for You!)
Must Watch
The Zoom Contact Center: 5 Features That Stand Out
Contact Centers In 2024: 6 Market Shifts to Watch Out For
Getting Started with Contact Center AI
BIG CX News – The Latest on the Zoom-Five9 Acquisition Rumors & RingCentral’s CEO Departure
Why Successful Contact Centres Work Smarter, Not Harder
Contact Center AI: Use Cases, Challenges, & Strategy Guidance
Contact Center Resilience and Network Redundancy
AWS re:Invent 2023 – Catching Up on All the Contact Center News
Generative AI for Contact Center Agents: Demos and a Discussion