CX Today’s Charlie Mitchell hosts Pasquale DeMaio, VP of Amazon Connect.
In this session, we review all the contact center news from AWS re:Invent 2023, discussing:
- The improved integration of Amazon Connect with Service Cloud Voice
- Amazon Q and how it fits in Amazon Connect
- All the other GenAI enhancements for Connect
- The new Amazon WorkSpaces Thin Client
If you’re looking to find out more about the new GenAI innovations, visit our recent article.
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